Atera

Overview

Atera brings endpoint monitoring and management together with service-desk work, remote support, billing, automation, and reporting. Its separate plan lines serve managed service providers and internal IT teams, making it a fit for organizations that want one cloud-hosted suite rather than a collection of separate tools. The strongest draw is broad coverage with unlimited endpoints across the listed plans; the trade-off is that prices are custom and important trial capabilities are gated until upgrade.

Key features

Atera combines RMM, ticketing, service desk, patch and asset management, network discovery, reporting, and remote support. It manages Windows, macOS, and Linux devices, along with SNMP-discoverable network hardware. Multi-tenant management, unattended remote access, and script automation make it relevant to MSPs handling multiple environments as well as internal teams managing their own estate.

AI Copilot is included in every plan at no additional cost. It helps technicians resolve tickets, generate scripts, and draft knowledge-base articles, giving teams practical assistance across support and routine automation without a separate Copilot charge. Atera also lists integrations including Acronis, Bitdefender, IT Glue, Splashtop, Domotz, Keeper, and Zapier.

The platform is cloud-native, so customers do not need to install or maintain an on-premises server. Atera lists SOC 2 Type II and several ISO certifications, as well as HIPAA, TX-RAMP, GDPR, and CCPA compliance. Support includes 24/7 live chat in five languages, email, a help center, community forums, and training webinars; dedicated account managers are available on higher tiers.

The 30-day free trial requires no credit card, but it is not a complete preview: API access, some integrations, custom assets, SSO, and the full AI ticketing experience are among the capabilities held back until upgrade. That makes the trial useful for assessing core workflows, but less conclusive for organizations whose evaluation depends on those features. Robin is a separate product, not part of Atera’s core plans.

Pricing

Atera is paid, has no free plan, and uses custom pricing across the plans below. Each plan includes unlimited endpoints, so the meaningful differences are in remote-session concurrency, custom asset or report capacity, monthly file-transfer allowance, and audit-log retention.

Managed service provider plans

• Pro: 2 concurrent Splashtop sessions and 1 month of audit-log retention. A restrained starting point for MSPs that need core coverage but little retained audit history.
• Growth: 5 custom asset types, 15 GB monthly file transfer, and 6 months of audit-log retention. The step up suits teams that need some asset tailoring and a longer audit window.
• Power: 10 custom reports, 20 custom asset types, 50 GB monthly file transfer, and 12 months of audit-log retention. It is better suited to MSPs with more reporting, asset, transfer, and record-keeping needs.
• Superpower: 7-year audit-log retention and 100 GB monthly file transfer. The long retention period and larger transfer allowance distinguish it for MSPs with substantial history or file-transfer requirements.

Internal IT plans

• Professional: 2 concurrent Splashtop sessions, 15 GB monthly file transfer, and 1 month of audit-log retention. It covers a basic remote-support allowance, but keeps audit history short.
• Expert: 5 custom asset types, 50 GB monthly file transfer, and 6 months of audit-log retention. It is a more capable fit when internal teams need tailored asset records and more transfer capacity.
• Master: 20 custom asset types, 80 GB monthly file transfer, and 12 months of audit-log retention. It gives larger teams more room for asset customization and a year of audit history.

All seven plans have unlimited endpoints, but the allowances vary enough that teams should match a tier to their session, transfer, customization, and retention needs rather than assume the endpoint count makes plans equivalent. The trial lasts 30 days, and there is no free tier after it.

Platforms

Atera is cloud-deployed, with web access and support for Android and iOS, alongside Windows, macOS, and Linux. It can manage those operating-system endpoints and SNMP-discoverable network hardware.

Who it's for

Atera is best suited to MSPs and internal IT departments seeking RMM, ticketing, remote access, patching, automation, and reporting in one service. Its plan-specific allowances make it a stronger fit when teams can identify their operational needs and select a matching tier. Organizations seeking a free ongoing plan, or a fully open trial of API access, SSO, custom assets, integrations, and AI ticketing, should look elsewhere.

Browse our guides to Managed Service Provider Software, IT Help Desk Software, and Remote Monitoring and Management Software.

Pros and cons

• Pro: Unlimited endpoints across every listed plan avoid a per-endpoint cap in the published tier descriptions.
• Pro: AI Copilot is included in every plan, covering ticket resolution, script generation, and knowledge-base drafting without an added Copilot fee.
• Pro: The cloud-native deployment removes the need to maintain an on-premises server.
• Con: Trial access excludes several potentially important capabilities, including API, SSO, some integrations, and the full AI ticketing experience.
• Con: Custom pricing makes it harder to compare total cost from plan names and allowances alone.
• Con: Robin must be purchased separately, so it is not included in the core suite.

Alternatives

Choose Breeze if a forever-free, self-hosted option with unlimited devices and all 64 modules is the priority; its Community plan requires bringing your own Anthropic key. Checkmk is a better match for teams seeking a free Community monitoring option with 2,000+ pre-built integrations and support for up to about 100 hosts. For free remote access with unlimited administrators, consider ITarian Remote Desktop.

ManageEngine MSP Central is worth comparing for teams considering paid MSP monitoring and management with a per-device plan. ManageEngine Endpoint Central offers a free edition capped at 25 endpoints, as well as an annual on-premises professional tier with 50 endpoints and one technician. Pulseway may suit teams that prefer a paid RMM plan with monthly, annual, and three-year options, volume discounts, and configurable endpoints, MDM, and security.

Tactical RMM is an alternative for teams considering a freemium self-hosted approach; its Tier 1 Starter is $55 a month for 0 to 199 endpoints. Site24x7 MSP is another paid option with a free trial.

Verdict

Atera is a sound choice for MSPs and internal IT teams that want endpoint management, service-desk workflows, automation, and reporting in one cloud suite, with unlimited endpoints and included AI Copilot. Its main advantage is breadth across a single platform; its main drawback is that custom pricing and trial restrictions make cost and feature fit harder to establish before committing. Choose it when its plan allowances match your support and retention needs; look elsewhere if you need a free plan or must fully evaluate gated capabilities first.