Cinch RMM

Overview

Cinch RMM is a cloud-based remote monitoring and management platform for IT teams handling a mix of endpoints and infrastructure. It suits small teams that want remote support, automation, asset tracking, and security in one subscription. Its full-featured free tier is compelling, but user caps and separately billed cloud services matter when estimating fit and cost.

Key features

Cinch monitors and manages endpoints, servers, virtual machines, and network devices. Asset management tracks inventory, usage, and the health of hardware, software, and subscriptions, which is useful for teams responsible for more than workstation status alone. Remote support includes attended and unattended access, drag-and-drop file transfer, and live chat, covering both user assistance and maintenance without requiring every task to be automated.

For repeat work, the platform offers a library of more than 150 scripts and lets users build their own. Managed antivirus, patch management, and credential exchange add security and maintenance tools; credential exchange enables endpoint access without sharing admin permissions. The mobile app supports monitoring and remediation from iOS and Android devices. Integrations include Microsoft, Veeam, VMware, N-able, TrueNAS, XCP-ng, Xen Orchestra, and Zerto, while API 2.0 supports custom integrations and use cases.

All subscription tiers include the full platform feature set, so moving up is about user capacity rather than unlocking tools. That makes the free tier unusually useful for a small team, but it does not include cloud IaaS or BaaS/DRaaS; those services are billed separately according to consumption.

Pricing

Cinch uses user-based tiers billed annually for paid plans. The free plan costs nothing and supports up to 5 users, with full platform features and no credit card required. It is a practical starting point for a small team that can stay within the cap.

• Starter: $83 a month, billed annually at $996/yr, for up to 10 users.
• Growth: $165 a month, billed annually at $1,980/yr, for up to 25 users.
• Business: $249 a month, billed annually at $2,988/yr, for up to 50 users.
• Professional: $332 a month, billed annually at $3,984/yr, for up to 100 users.
• Enterprise: custom pricing for 100+ users, multi-site deployments, custom integrations, or white-glove onboarding.

Each paid tier retains the full feature set, so the lower-cost plans give up capacity, not capabilities. Choose the tier that matches the number of users; Enterprise is the relevant route for larger or more tailored deployments. Cloud IaaS and BaaS/DRaaS are additional consumption-based costs, separate from every subscription tier.

Platforms

Cinch supports Android, iOS, web, Windows, and API access. Its sign-in page recommends Chrome 120+, Edge 120+, or Firefox 122+; Safari is unsupported. The cloud deployment avoids a self-hosted installation, while mobile apps let staff monitor assets and remediate issues away from a desktop.

Who it's for

Cinch is best suited to small and midsize IT teams that manage varied infrastructure and want remote access, scripts, patching, and asset tracking in a single platform. Teams with five or fewer users can start with the full-featured free plan; larger teams can scale by user count. It is a weaker fit for buyers who need cloud infrastructure or backup and disaster recovery included in the RMM subscription, or who require Safari for sign-in.

Pros and cons

• Pro: The free plan includes the full platform for up to 5 users, so small teams can use the same feature set as paid customers.
• Pro: Remote support, 150-plus scripts, asset management, antivirus, patch management, and credential exchange cover a broad set of routine RMM work.
• Pro: 24/7/365 help desk support is included with every subscription plan.
• Con: The free plan stops at 5 users, and the paid tiers are capped by user count.
• Con: Cloud IaaS and BaaS/DRaaS are billed separately based on consumption, adding costs beyond the subscription.
• Con: Safari is unsupported for sign-in, which rules out that browser for access.

Cinch states that its infrastructure is SOC 2 Type II certified, CMMC Level 1 certified, and CIP 5 certified.

Alternatives

Compare remote monitoring and management software if you want to weigh Cinch against a broader set of RMM options.

• ManageEngine RMM Central is worth considering if its free allowance of up to 25 devices better matches your needs; it also offers a free trial and supports more platforms, including Linux, macOS, and self-hosting.
• Naverisk may suit teams seeking a paid RMM with a free trial and broad platform support; Naverisk partners also get free data backups, with Wasabi storage costs extra.
• MSP360 RMM is a fit for MSPs that can use its free Community Edition for up to 50 endpoints with no time limit, or prefer its per-month pricing.
• MeshCentral is the alternative to consider for a free, open-source, self-hosted option.
• NetLock RMM is worth comparing if you want a free community tier for up to 25 devices with unlimited tenants, users, and locations.
• Level.io may be a better match if per-device pricing and a month-to-month plan without annual commitment are priorities; its free tier covers the first 10 devices.
• Xcellerate RMM is an option for teams seeking unlimited devices and technicians on a free self-hosted community plan.
• ITarian Remote Desktop is a free remote-access alternative with unlimited administrators.

Verdict

Cinch RMM is a strong choice for small and midsize teams that want a broad, cloud-based RMM toolkit and can work within user-based tiers. Its best reason to choose it is that even the free plan includes the full platform, backed by mobile access and round-the-clock help desk support. Look elsewhere if cloud infrastructure and backup or disaster recovery must be included in the subscription, or if Safari support is essential.