LogMeIn Resolve IT Asset Management
LogMeIn Resolve IT Asset Management gives IT teams and managed service providers one cloud platform to track hardware and software from acquisition through d…
What LogMeIn Resolve IT Asset Management is
LogMeIn Resolve IT Asset Management gives IT teams and managed service providers one cloud platform to track hardware and software from acquisition through disposal. Its software asset tools cover compliance notices, purchases, license agreements, contracts, billing cycles, and assignments for onboarding or offboarding. Hardware inventory shows quality, warranty status, and technical details; its data can be exported for reporting and compliance, with end-of-life visibility and replacement-cost estimates. Hardware and software management connects with conversational ticketing and secure remote access at no extra cost, and integrations include Acronis, SentinelOne, HaloPSA, and ConnectWise PSA. Resolve uses zero-trust architecture, permission-based access, 256-bit AES encryption, and SSL. Listed compliance coverage includes SOC 2 Type II, SOC 3, and C5 controls; ISO/IEC 27001:2022 certification covers support operations. A free plan and 14-day trial are listed. Desktop apps are available for Mac and Windows, with mobile apps for iOS and Android; the API provides reporting, ticketing, and knowledge-base endpoints.
Good
- Tracks assets from acquisition through disposal.
- Hardware inventory includes warranty and quality status.
- Offers exports for reporting and compliance.
- Integrates ticketing and secure remote access at no extra cost.
- Supports Windows, macOS, iOS, and Android.
Watch out
- Additional endpoint rates vary by plan.
- Plans are billed annually.
- The free trial lasts 14 days.
Who it suits
Resolve suits managed service providers and IT teams managing customer endpoints. Its asset tracking, lifecycle records, and remote-access tools are relevant to teams coordinating device management and support.
Verdict
Resolve combines hardware and software asset management with ticketing and remote access in one cloud platform. Review its endpoint thresholds and additional endpoint rates to determine whether its listed plans fit your team.
Plans and prices
From LogMeIn Resolve IT Asset Management's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Resolve Free | Free | up to five devices · background diagnostics · command prompt · file manager |
| Starter | $29 a month | cloud · minimum 25 endpoints · unlimited users · per month; annual discount available |
| Advanced | $78 a month | cloud · minimum 25 endpoints · unlimited users · per month; annual discount available |
| Complete | $94 a month | cloud · minimum 25 endpoints · unlimited users · MDM included · per month; annual discount available |
| MSP Dominate | — | minimum 25 endpoints · unlimited users · additional endpoints from $2.56/mo · per month, billed annually |
| MSP Elevate | — | starting at 100 endpoints · unlimited agents · additional endpoints from $0.44/mo · per month, billed annually |
| MSP Launch | — | starting at 25 endpoints · unlimited agents · additional endpoints from $1.00/mo · per month, billed annually |
| MSP Accelerate | — | minimum 25 endpoints · unlimited users · additional endpoints from $2.06/mo · per month, billed annually |
The facts
Each one read from LogMeIn Resolve IT Asset Management's own pages, with the date it was checked.
What it does
- API
- The LogMeIn Resolve API uses OAuth2 and provides reporting, ticketing, and knowledge-base endpoints.checked 30 Sep 2026
- API scope
- The API can export tickets, device inventory, users, actions, audit logs and asset fields, although availability depends on account level.checked 15 Oct 2026
- API updates
- The changelog records ticketing create/update/delete APIs in 2025 and incident filtering and attachment additions in 2026.checked 15 Oct 2026
- Asset lifecycle
- The software tracks assets from acquisition and use through disposal.checked 30 Sep 2026
- Asset reporting
- Hardware data can be exported for reporting and compliance, with end-of-life identification and replacement-cost estimates.checked 15 Oct 2026
- Compliance
- The trust center lists SOC3, ISO 27001 certificates, security measures and subprocessor disclosures for Resolve.checked 15 Oct 2026
- Core purpose
- LogMeIn Resolve manages hardware and software assets from a single platform.checked 30 Sep 2026
- Documentation
- The developer center links API guides, status information, changelog entries, support and interactive examples.checked 15 Oct 2026
- Downloads
- Agent desktop applications are available for Windows and Mac, while agent and customer mobile applications are available for iOS and Android.checked 15 Oct 2026
- Hardware inventory
- Hardware inventory provides live insights into quality status, warranty status, and technical characteristics.checked 30 Sep 2026
- Hardware lifecycle
- The asset module tracks hardware from acquisition through use and disposal, including status, warranty and technical characteristics.checked 15 Oct 2026
- Helpdesk
- The helpdesk offers unlimited tickets, an end-user portal, reporting and integrations with Teams, Zendesk and ServiceNow.checked 15 Oct 2026
- Hosting model
- Resolve is delivered as a SaaS cloud service; no self-hosted deployment is documented.checked 15 Oct 2026
- Integrations
- LogMeIn Resolve integrates with Acronis, SentinelOne, HaloPSA, ConnectWise PSA, and other tools.checked 30 Sep 2026
- Licence
- Resolve is proprietary commercial software; the legal page only discloses third-party open-source components used within GoTo services.checked 15 Oct 2026
- License controls
- The software asset tools track license agreements, billing cycles, renewals and over-utilization notifications.checked 15 Oct 2026
- Limit: end-user onboarding
- Gartner reviewers say nontechnical users may struggle to download, find and open the support application before a session.checked 15 Oct 2026
The company
- Company founding
- LogMeIn says it was founded as 3amLabs in 2003 and later became part of GoTo.checked 15 Oct 2026
- Company headquarters
- LogMeIn is headquartered in Boston, Massachusetts.checked 15 Oct 2026
- Company size
- LinkedIn lists LogMeIn as a privately held software company with 1,001–5,000 employees and more than 3,500 globally.checked 15 Oct 2026
- Founded
- 2003checked 28 Sep 2026
- Headquarters
- Boston, Massachusetts, United Stateschecked 28 Sep 2026
Money
- Free trial
- Resolve offers a 14-day free trial with no credit card required and lets users continue with Resolve Free afterward.checked 30 Sep 2026
Where it runs
- Limit: mobile and Mac
- Reviews cite weaker Mac support, limited mobile capability and requests for more reporting and analytics.checked 15 Oct 2026
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