MSP360 RMM

Overview

MSP360 RMM is a cloud-based management tool for service providers overseeing client devices. It is best suited to MSPs that want monitoring, updates, remote access, and automation in one console; its free tier’s external-client restriction makes it a poor fit for internal IT departments.

Its strongest case is the combination of cross-platform endpoint monitoring and patching with no-cost browser-based access to Windows and macOS devices. The key trade-off is that the free Community Edition has limited support and a 50-endpoint cap.

Key features

Monitoring and patching

Real-time monitoring and alerts cover CPU, memory, and available disk space. That gives administrators a way to spot endpoint performance issues, while centralized operating-system and third-party application updates reduce the need to manage patches separately across Windows, macOS, and Linux.

Remote access and automation

Browser-based remote access to Windows and macOS is included at no additional cost, and unattended access is supported. Group Action Tasks can install software, apply updates, or run scripts across several devices on demand or on a schedule, making routine fleet work less repetitive.

Tickets and integrations

RMM alerts can create tickets automatically in the built-in ticketing system, which is included at no cost with Community Edition. ConnectWise PSA and HaloPSA are listed integrations, and an RMM API is included for connecting the product to other systems. MSP360 says connections are encrypted to improve account security.

Pricing

MSP360 uses a freemium model, with a 15-day trial that provides access to key features without limitations.

• MSP360 RMM Community Edition: free, with no time limit and up to 50 endpoints. It is restricted to MSPs serving external clients. Documentation and community resources are included, and MSPs can submit up to two support tickets per year. This is the sensible starting point for a small provider that can work within those support limits.
• MSP360 RMM: $1.75 a month, billed per endpoint/month. Licensing is per endpoint, with volume discounts at 25 endpoints. The paid plan includes 24/7/365 live technical support, which matters for providers that need round-the-clock help. Larger deployments may benefit from the volume discount.

The paid plan’s stated starting price is per endpoint, not a flat monthly subscription, so total cost grows with the managed fleet. The Community Edition saves that cost but caps usage at 50 endpoints and offers much less direct support.

Platforms

MSP360 RMM is a cloud deployment for managing Windows, macOS, and Linux endpoints. Android, iOS, and web also appear in its platform coverage, but the stated endpoint-management systems are Windows, macOS, and Linux.

Who it's for

This is a strong fit for MSPs serving external clients that need a cloud console for monitoring, patch management, unattended access, and repeatable multi-device tasks. Community Edition makes it possible to start at no cost, while paid support is more appropriate for providers that rely on prompt technical assistance.

Internal IT departments should look elsewhere: Community Edition is explicitly designed for external-client MSP work, and the product is positioned around MSPs and IT teams managing endpoints rather than mobile-device management.

Pros and cons

• Pros: Community Edition covers up to 50 endpoints without a time limit, giving eligible MSPs room to evaluate and operate before paying.
• Pros: Windows and macOS browser-based remote access costs no extra, while patching spans Windows, macOS, and Linux.
• Pros: Scheduled or on-demand Group Action Tasks and ticket creation from alerts help reduce repetitive administration.
• Cons: Free use excludes internal IT teams and is limited to MSPs serving external clients.
• Cons: Community Edition support is constrained to documentation, community resources, and up to two support tickets per year.
• Cons: Paid pricing is per endpoint/month, so the bill scales with the number of managed devices.

Alternatives

ManageEngine RMM Central is worth comparing if a smaller free allowance of up to 25 devices is enough, or if an annual Enterprise Edition plan for 50 devices at $1,195 a year fits better.

Naverisk is another paid RMM option with a free trial; consider it if you are comparing paid tools rather than seeking a free RMM tier.

NetLock RMM may suit teams seeking a free Community Edition with up to 25 devices and unlimited tenants, users, and locations, with all features included.

Xcellerate RMM is an alternative for teams that want unlimited devices and technicians in a self-hosted free Community plan.

Level.io offers a free first 10 devices with all features included; its paid plan is $2 a month, month-to-month with no annual commitment, so it may suit teams prioritizing that pricing structure.

Atera is a paid alternative with a free trial and Pro and Growth plans that include unlimited endpoints.

LogMeIn Resolve IT Asset Management has an MSP Launch plan billed monthly but annually, starting at 25 endpoints with unlimited agents and additional endpoints from $1.00/m.

ManageEngine Endpoint Central offers a free edition for 25 endpoints and a Professional on-premises annual plan at $795 a year for 50 endpoints and one technician.

Browse our Remote Monitoring and Management Software list for more options.

Verdict

MSP360 RMM is a good choice for MSPs managing external-client fleets who want monitoring, patching, access, and automation together, especially if the 50-endpoint Community Edition cap is sufficient. Look elsewhere if you need a tool for internal IT or require stronger support without moving to a paid per-endpoint plan.