Site24x7 MSP
Site24x7 MSP is a cloud-based platform for monitoring and managing multiple customers’ IT infrastructure through one MSP console.
What Site24x7 MSP is
Site24x7 MSP is a cloud-based platform for monitoring and managing multiple customers’ IT infrastructure through one MSP console. Its multi-tenant setup keeps customer accounts separately secured and administered. MSP users can review customer health and monitor status in a NOC View, group customers, and build dashboards. Administrators can assign user privileges, manage configuration profiles across customers, and track changes with audit logs. Monitoring capabilities include websites, synthetic checks, servers, public and private cloud, networks, application performance, real-user monitoring, AIOps, and MSP monitoring. The edition supports white labeling with a custom name, logo, and URL, and lists integrations including ConnectWise Manage and ServiceDesk Plus MSP. Site24x7 states that it uses AES-256 encryption for data at rest and SSL/TLS in transit. The paid service has no free plan but offers a 30-day trial. The MSP plan is $59 a month (billed $54/month paid annually); MSP Enterprise is $249 a month (billed $225/month paid annually).
Good
- Customer accounts are separately secured and administered.
- Dashboards show customer health and monitor statuses.
- White labeling supports a custom name, logo, and URL.
- Supports Android, iOS, API, Linux, macOS, web, and Windows.
Watch out
- There is no free plan.
- The 30-day trial is the listed free-access option.
Who it suits
Site24x7 MSP suits managed service providers overseeing separate customer environments from a shared console. Its dashboards, account controls, white labeling, and MSP-specific integrations are relevant to teams managing customer monitoring as a service.
Verdict
Site24x7 MSP combines multi-customer monitoring with account controls, dashboards, and white labeling. Consider the customer limits and included monitoring capacity of each paid plan when evaluating the listed monthly and annual-billing rates.
Plans and prices
From Site24x7 MSP's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| MSP | $59 a month | Manage 9 customers · 3 applications · 5 servers · 15 websites · 1 min polling interval · 8 monitoring locations · 10 network components · 5GB logs · 100K page views · classic support · $54/month paid annually |
| MSP Enterprise | $249 a month | Includes all MSP features · anomaly detection · event correlation · infrastructure events · NCM firmware vulnerability · NCM compliance · classic support · $225/month paid annually |
The facts
Each one read from Site24x7 MSP's own pages, with the date it was checked.
What it does
- Account controls
- MSP administrators can add users with specific privileges, manage configuration profiles across customers, and track changes with audit logs.checked 1 Oct 2026
- Compliance
- Site24x7 says its controls and PII processing adhere to ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and GDPR requirements.checked 1 Oct 2026
- Encryption
- Site24x7 states that application-layer AES-256 encryption protects sensitive data at rest and SSL/TLS protects data in transit.checked 1 Oct 2026
- General integrations
- The integration catalog includes ServiceNow, PagerDuty, Freshservice, Freshdesk, Slack, Microsoft Teams, Zoho Cliq, Zapier, Azure Log Analytics, and others.checked 1 Oct 2026
- Mobile and API access
- Site24x7 offers iOS and Android apps, and its history page states that Site24x7 APIs launched in 2009.checked 1 Oct 2026
- Monitoring scope
- Site24x7 lists website, synthetic, server, public and private cloud, network, application performance, real user monitoring, AIOps, and MSP monitoring capabilities.checked 1 Oct 2026
- MSP dashboards
- MSP users can view customer health, see all monitor statuses in a NOC View, create customer groups, and build custom dashboards.checked 1 Oct 2026
- MSP integrations
- MSP-specific integrations include ConnectWise Manage, ServiceDesk Plus MSP, and ServiceDesk Plus MSP Cloud.checked 1 Oct 2026
- Multi-tenancy
- The MSP program monitors multiple customers in silos in a multi-tenant setup, with each customer account secured and administered separately.checked 1 Oct 2026
- Purpose
- Site24x7 MSP is a cloud-based remote monitoring platform for managing multiple customers' IT infrastructures from a single MSP console.checked 1 Oct 2026
- Security
- Site24x7 describes infrastructure safeguards including physical data-center security, access management, distributed-grid architecture, secure servers, and DDoS protection.checked 1 Oct 2026
- White labeling
- The MSP edition supports rebranding the monitoring platform and reports with a custom name, logo, and URL.checked 1 Oct 2026
Where it runs
- Agent platforms
- The server-monitoring agent supports Windows, Linux, FreeBSD, and OS X servers, while the downloads page provides Windows and Linux agents and Windows/Linux on-premise pollers.checked 1 Oct 2026
The company
- Founded
- 2006checked 28 Sep 2026
- Maker
- Site24x7 is a service by Zoho Corporation; the company history identifies 1996 as the origin of AdventNet, later renamed Zoho Corp.checked 1 Oct 2026
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