HelpSpot
The facts below are what the maker publishes about HelpSpot, checked and dated. Our editors have not written about it yet.
Plans and prices
From HelpSpot's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| HelpSpot | Priced on request | 3 agents |
| HelpSpot | — | 3 agents |
| 3 agents | $899 a year | all features · unlimited tickets · unlimited mailboxes · cloud or self-hosted · annually |
| 5 agents | $1,299 a year | all features · unlimited tickets · unlimited mailboxes · cloud or self-hosted · annually |
| 10 agents | $2,199 a year | all features · unlimited tickets · unlimited mailboxes · cloud or self-hosted · annually |
| 20 agents | $4,199 a year | all features · unlimited tickets · unlimited mailboxes · cloud or self-hosted · annually |
The facts
Each one read from HelpSpot's own pages, with the date it was checked.
What it does
- AI features
- AI Composer can draft, rephrase, translate, and summarize responses, and AI can suggest categorization and replies.checked 15 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- API formats
- The documented web-services API uses HTTP and can return XML, JSON, or PHP responses through public and private interfaces.checked 15 Oct 2026
- Authentication
- Supported authentication includes built-in credentials with optional 2FA, SAML 2.0 SSO, Active Directory, and LDAP.checked 15 Oct 2026
- Automation
- Automation rules can route tickets, send replies, escalate requests, and trigger external actions.checked 15 Oct 2026
- Customer portal
- Customers can submit requests, read knowledge-base content, and check request status through a portal.checked 15 Oct 2026
- Documentation
- The support documentation includes installation, upgrade, administration, API, and troubleshooting manuals with dated release notes.checked 15 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- HTTP API
- The API supports CRUD operations for requests, users, categories, custom fields, and other HelpSpot resources.checked 15 Oct 2026
- Included agent seats
- 3checked 20 Sep 2026
- Integrations
- Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets.checked 15 Oct 2026
- Knowledge base
- Its knowledge base organizes content into books, chapters, and pages, with public or private publishing.checked 15 Oct 2026
- Licence
- HelpSpot is proprietary commercial software; redistribution, modification, reverse engineering, and derivative works are restricted by its licence.checked 15 Oct 2026
- Limit: customization and complexity
- GetApp reviews mention limited customization, occasional internal errors, fewer integrations than fuller-featured alternatives, and complex settings for everyday users.checked 15 Oct 2026
- Limit: performance and attachments
- Individual G2 reviews report occasional freezing, delayed updates, and attachment-size problems that can cause lost unsaved work.checked 15 Oct 2026
- Limit: reporting and integrations
- G2 reviewers repeatedly mention limited reporting flexibility and missing integrations with some RMM or MSP systems.checked 15 Oct 2026
- Live Lookup
- Live Lookup retrieves real-time customer data from CRMs, ERPs, Active Directory, or other APIs without synchronization jobs.checked 15 Oct 2026
The company
- Founded
- 2005checked 28 Sep 2026
- Funding and ownership
- UserScape says it has taken no venture funding, is customer-funded, privately held, and profitable since 2005.checked 15 Oct 2026
- Maker founded
- LinkedIn lists UserScape as founded in 2004, while the founder describes launching HelpSpot in 2005.checked 15 Oct 2026
- Maker headquarters and size
- LinkedIn lists UserScape headquarters in Poughkeepsie, New York, with 2–10 employees.checked 15 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Where it runs
- Limit: Android app
- Google Play reviewers report difficulty loading embedded images, awkward ticket scrolling, and signature formatting limitations.checked 15 Oct 2026
- Limit: iOS app reliability
- An Apple reviewer says the mobile app frequently fails to retrieve requests even though the browser interface works well.checked 15 Oct 2026
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