Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs HelpSpot
What both publish
| Fact | Chatwoot | HelpSpot |
|---|---|---|
| Founded | 2016 | 2005 |
| Free plan | Yes | No |
| Included agent seats | 2 | 3 |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | Its knowledge base organizes content into books, chapters, and pages, with public or private publishing. |
| Self-hosting | Chatwoot can be deployed on cloud or on-premises infrastructure using AWS, Azure, Google Cloud, DigitalOcean, Docker, Kubernetes, Linux, or Heroku deployment methods. | Self-hosted deployments provide direct SQL access, offline operation behind a firewall, and customer-controlled updates and backups. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
HelpSpot plans
- HelpSpotPriced on request
- HelpSpot—
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick HelpSpot if…
You want what its maker publishes above — check its page for the details.