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Best IT Help Desk Software in 2026

Updated

48 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

48ranked
0free plans on this page
$14/molowest paid tier
4 Oct 2026last checked
  1. 26

    Serviceaide ITSM

    6.0
    apiself-hostedWebWindows
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About Serviceaide ITSMVisit site
  2. 27

    SupportPal

    6.0
    WebWindowsLinux
    Free plan
    No
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    RecognisedDocumentedFree planPlatforms
    About SupportPalVisit site
  3. 28

    OTOBO

    5.9
    WebLinux
    Free plan
    Yes
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About OTOBOVisit site
  4. 29

    Track-It!

    5.9
    WebWindowsAndroidiOS
    Free plan
    No
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About Track-It!Visit site
  5. 30

    Zammad

    5.9
    WebLinux
    Free plan
    Yes
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    RecognisedDocumentedFree planPlatforms
    About ZammadVisit site
  6. 31

    Znuny

    5.9
    WebLinux
    Free plan
    Yes
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About ZnunyVisit site
  7. 32

    HaloITSM

    5.8
    WebiOSAndroid
    Free plan
    No
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About HaloITSMVisit site
  8. 33

    Mojo Helpdesk

    5.8
    Free trial apiWeb
    Free plan
    No
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    $14/mofirst paid tier About Mojo HelpdeskVisit site
  9. 34

    Request Tracker

    5.8
    api
    Free plan
    Yes
    SLA management
    Yes
    RecognisedDocumentedFree planPlatforms
    About Request TrackerVisit site
  10. 35

    ServiceNow ITSM

    5.8
    AndroidiOSWeb
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About ServiceNow ITSMVisit site
  11. 36

    HelpMaster

    5.7
    WebWindows
    Free plan
    No
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About HelpMasterVisit site
  12. 37

    Marval MSM

    5.7
    Web
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About Marval MSMVisit site
  13. 38

    Spiceworks Cloud Help Desk

    5.7
    WebAndroidiOS
    Free plan
    Yes
    RecognisedDocumentedFree planPlatforms
    About Spiceworks Cloud Help DeskVisit site
  14. 39

    UniDesk

    5.7
    Web
    SLA management
    Yes
    Knowledge base
    Yes
    Employee portal
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About UniDeskVisit site
  15. 40

    HelpSpot

    5.6
    api
    Free plan
    No
    SLA management
    Yes
    RecognisedDocumentedFree planPlatforms
    About HelpSpotVisit site
  16. 41

    osTicket

    5.6
    api
    Free plan
    Yes
    SLA management
    Yes
    RecognisedDocumentedFree planPlatforms
    About osTicketVisit site
  17. 42

    Rezolve.ai Employee Service Desk

    5.6
    Web
    Free plan
    No
    Knowledge base
    Yes
    RecognisedDocumentedFree planPlatforms
    About Rezolve.ai Employee Service DeskVisit site
  18. 43

    Alemba Service Manager

    5.5
    Web
    Knowledge base
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About Alemba Service ManagerVisit site
  19. 44

    NinjaOne

    5.4
    Web
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About NinjaOneVisit site
  20. 45

    ServiceTonic

    5.4
    api
    Free plan
    No
    SLA management
    Yes
    RecognisedDocumentedFree planPlatforms
    About ServiceTonicVisit site
  21. 46

    USU IT Service Management

    5.4
    Web
    Knowledge base
    Yes
    Asset management
    Yes
    RecognisedDocumentedFree planPlatforms
    About USU IT Service ManagementVisit site
  22. 47

    EasyVista Self Help

    5.2
    Web
    Free plan
    No
    Knowledge base
    Yes
    RecognisedDocumentedFree planPlatforms
    About EasyVista Self HelpVisit site
  23. 48

    Incident IQ Facilities

    5.2
    AndroidiOSWeb
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About Incident IQ FacilitiesVisit site

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