HelpMaster
The facts below are what the maker publishes about HelpMaster, checked and dated. Our editors have not written about it yet.
Plans and prices
From HelpMaster's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Small team | A$25 a month | For 3 or less licenses · named licenses · AU $25 /per license / month |
| Named License | A$54 a month | For over 3 licenses · named licenses · AU $54 /per license / month |
| Concurrent License | A$98 a month | Shared licenses · flexible licensing · AU $98 /per license / month |
The facts
Each one read from HelpMaster's own pages, with the date it was checked.
What it does
- API
- The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures.checked 9 Oct 2026
- Client access
- External clients using the web portal do not consume a license.checked 9 Oct 2026
- Desktop and web
- The product offers a Windows client and a web portal for client and staff access.checked 9 Oct 2026
- Hosting and data
- HelpMaster is hosted and managed by the customer on their own infrastructure, with data under their control.checked 9 Oct 2026
- Integrations
- The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations.checked 9 Oct 2026
- Knowledge base
- Teams can publish searchable knowledge base articles to support self-service and faster issue resolution.checked 9 Oct 2026
- Pricing limits
- The listed prices are for on-premise subscriptions; yearly or six-monthly payments are available, and training and consulting are priced separately.checked 9 Oct 2026
- Security controls
- The product supports client and site viewing permissions and service catalog partitioning for security and access control.checked 9 Oct 2026
- Support
- Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting.checked 9 Oct 2026
- Ticketing and workflows
- It supports ticket tracking, email-to-ticket conversion, workflow automation, and a client self-service request catalog.checked 9 Oct 2026
- Use cases
- The maker describes use in IT helpdesks, service desks, facilities management, education, aged care, and general business.checked 9 Oct 2026
- What it does
- HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues.checked 9 Oct 2026
The company
- Headquarters
- Canberra, Australiachecked 28 Sep 2026
Money
- Trial
- A fully functional trial download is available, with no trial duration stated on the page.checked 9 Oct 2026
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