GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
VisitGLPI vs HelpMaster
HelpMaster
6.4#35 in it help desk softwareFrom A$25 a monthWebAPISelf-hostedWindows
VisitWhat both publish
| Fact | GLPI | HelpMaster |
|---|---|---|
| API | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. |
| Knowledge base | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. | Teams can publish searchable knowledge base articles to support self-service and faster issue resolution. |
| Security controls | Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention. | The product supports client and site viewing permissions and service catalog partitioning for security and access control. |
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
HelpMaster plans
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Pick HelpMaster if…
You want what its maker publishes above — check its page for the details.