HelpMaster
6.4#35 in it help desk softwareFrom A$25 a monthWebAPISelf-hostedWindows
VisitHelpMaster vs Jira
What both publish
| Fact | HelpMaster | Jira |
|---|---|---|
| Headquarters | Canberra, Australia | Sydney, Australia and San Francisco, California |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security controls | The product supports client and site viewing permissions and service catalog partitioning for security and access control. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
| Support | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
HelpMaster plans
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Pick HelpMaster if…
You want what its maker publishes above — check its page for the details.
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling