HelpMaster
6.4#35 in it help desk softwareFrom A$25 a monthWebAPISelf-hostedWindows
VisitHelpMaster vs KIX
What both publish
| Fact | HelpMaster | KIX |
|---|---|---|
| API | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Support | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. |
HelpMaster plans
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Pick HelpMaster if…
You want what its maker publishes above — check its page for the details.
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.