SupportPal
The facts below are what the maker publishes about SupportPal, checked and dated. Our editors have not written about it yet.
Plans and prices
From SupportPal's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Monthly | $29.95 a month | All listed features · 1 brand included · additional brands $9.95 per month each · $29.95 per month; monthly rolling contract |
| Annually | $299.95 a year | All listed features · 1 brand included · additional brands $99.95 per year each · $299.95 per year; annually rolling contract |
The facts
Each one read from SupportPal's own pages, with the date it was checked.
What it does
- Data handling
- Ticket custom fields can encrypt sensitive data such as passwords and automatically purge it after ticket closure.checked 10 Oct 2026
- Deployment requirements
- SupportPal requires PHP and MySQL; documented operating systems include CentOS, Debian, Red Hat Enterprise Linux, Ubuntu, and Windows Server via Docker.checked 10 Oct 2026
- Integrations
- Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce.checked 10 Oct 2026
- Intended customers
- The company says it focuses on self-hosted software that customers can keep on-premise and control their own data.checked 10 Oct 2026
- License limits
- Each license includes unlimited operators, users, organisations, tickets, and departments; one brand is included, with additional brands charged separately.checked 10 Oct 2026
- Product
- SupportPal is self-hosted, on-premise help desk software.checked 10 Oct 2026
- Reports and feedback
- SupportPal provides customer feedback forms and analytics reports, and allows users to build custom reports.checked 10 Oct 2026
- Security
- Two-factor authentication can be configured for operator and user accounts and enforced for either group.checked 10 Oct 2026
- Self-service
- The help desk supports content-rich self-service articles with images or video and moderated user comments.checked 10 Oct 2026
- SLA management
- Yeschecked 23 Sep 2026
- SLAs
- SLA plans define first response and resolution times, with due times calculated from business hours.checked 10 Oct 2026
- Support
- Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes.checked 10 Oct 2026
- Ticket channels
- It converts support requests from web, email, API, Facebook, and Twilio channels into tickets in a unified inbox.checked 10 Oct 2026
- Ticket collaboration
- Operators can use private ticket notes and internal messages, see when others are viewing or replying, and assign tickets to departments and team members.checked 10 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Trial
- A 30-day self-hosted, on-premise trial is available without a credit card.checked 10 Oct 2026
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