Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs SupportPal
SupportPal
6.9#48 in help desk softwareFrom $299.95 a yearWebAPILinuxSelf-hosted
VisitWhat both publish
| Fact | Chatwoot | SupportPal |
|---|---|---|
| Free plan | Yes | No |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | SupportPal is self-hosted, on-premise help desk software. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Two-factor authentication can be configured for operator and user accounts and enforced for either group. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
SupportPal plans
- Monthly$29.95 a month
- Annually$299.95 a year
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick SupportPal if…
You want what its maker publishes above — check its page for the details.