ServiceTonic
ServiceTonic is service-management software from ServiceTonic, headquartered in Barcelona, Spain.
What ServiceTonic is
ServiceTonic is service-management software from ServiceTonic, headquartered in Barcelona, Spain. It centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments. The platform manages incidents and requests with configurable priorities, assignments, and automation. AI agents can answer natural-language requests, using knowledge bases, URLs, files, and ticket history. Teams can configure workflows, ticket layouts, and field definitions without development. ITIL-related processes cover incidents, requests, problems, changes, knowledge, service levels, service catalogs, and assets. ServiceTonic includes SLA management, a help center, customer portal, and API access. Listed integrations include email, directory services, databases, REST APIs, WhatsApp, telephony, and Google Maps. It is available as a cloud service or on-premise installation, with browser access and Windows or Linux server installation. End-user platforms include web, Windows, Linux, iOS, and Android. Pricing is on request, with a free 21-day trial.
Good
- Configurable ticket priorities, assignments, and automation
- AI learns from knowledge bases, URLs, files, and ticket history
- ITIL-related process coverage
- Cloud or on-premise deployment options
- Includes SLA management, portal, help center, and API
Watch out
- Pricing is available only on request
- No free plan
- Configuration covers many listed process areas
Who it suits
ServiceTonic suits IT, customer-service, and other departments needing centralized ticket and service management. It also fits teams using ITIL-related processes and cloud or on-premise deployment.
Verdict
ServiceTonic combines ticket handling, service workflows, AI assistance, and ITIL-related processes in one platform. Its cloud and on-premise options support different deployment requirements, while pricing requires a request and the trial lasts 21 days.
Plans and prices
From ServiceTonic's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| ServiceTonic (Cloud or On-premise) | Priced on request | Request a quote · Cloud or installed on your own servers |
The facts
Each one read from ServiceTonic's own pages, with the date it was checked.
What it does
- AI
- AI agents can answer natural-language requests, and the AI features can learn from knowledge bases, URLs, files, and ticket history.checked 12 Oct 2026
- API access
- Yeschecked 19 Sep 2026
- Customer portal
- Yeschecked 19 Sep 2026
- Customization
- Users can configure workflows, ticket layouts, and field definitions without development.checked 12 Oct 2026
- Deployment
- ServiceTonic is available in cloud or on-premise deployments.checked 12 Oct 2026
- Help center
- Yeschecked 19 Sep 2026
- Integrations
- The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps.checked 12 Oct 2026
- ITIL processes
- ServiceTonic supports ITIL-related processes including incident, request, problem, change, knowledge, service levels, service catalog, and asset management.checked 12 Oct 2026
- Security
- ServiceTonic says it is ISO/IEC 27001-certified and describes encrypted access, role-based access control, and ticket-change auditing.checked 12 Oct 2026
- SLA management
- Yeschecked 19 Sep 2026
- Support
- The pricing page says cloud and on-premise customers have support from the ServiceTonic team.checked 12 Oct 2026
- Ticket automation
- Yeschecked 19 Sep 2026
- Ticket management
- The platform manages incidents and requests with configurable prioritization, assignment, and automation.checked 12 Oct 2026
- What it does
- ServiceTonic centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments.checked 12 Oct 2026
Money
- Free plan
- Nochecked 19 Sep 2026
- Trial
- The product page offers a free 21-day trial.checked 12 Oct 2026
The company
- Headquarters
- Barcelona, Spainchecked 28 Sep 2026
Where it runs
- Mobile platforms
- The technical specifications list Apple iOS and Android among supported end-user platforms.checked 12 Oct 2026
- Web and server platforms
- The technical specifications describe a web application accessible through a browser and installation on Windows or Linux servers.checked 12 Oct 2026
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