Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs ServiceTonic
ServiceTonic
6.7#55 in help desk softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | ServiceTonic |
|---|---|---|
| Free plan | Yes | No |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | ServiceTonic says it is ISO/IEC 27001-certified and describes encrypted access, role-based access control, and ticket-change auditing. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The pricing page says cloud and on-premise customers have support from the ServiceTonic team. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
ServiceTonic plans
- ServiceTonic (Cloud or On-premise)Priced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick ServiceTonic if…
ServiceTonic suits IT, customer-service, and other departments needing centralized ticket and service management. It also fits teams using ITIL-related processes and cloud or on-premise deployment.