Mojo Helpdesk
The facts below are what the maker publishes about Mojo Helpdesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From Mojo Helpdesk's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Team | $14 a month | Unlimited tickets · limited storage, queues, and automation · 25 agents max · per agent |
| Business | $24 a month | Plenty of storage, queues, forms, triggers, and automation · 100 agents max · per agent |
| Enterprise | $34 a month | Unlimited agents · increased quotas for API, bots, SLAs, reporting, storage, and more · per agent |
The facts
Each one read from Mojo Helpdesk's own pages, with the date it was checked.
What it does
- AI assistant
- Felix AI drafts replies, summarizes ticket threads, recommends knowledge base articles, and flags sentiment; the site says it is included in every plan.checked 4 Oct 2026
- API
- Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources.checked 4 Oct 2026
- Automation and SLAs
- Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips.checked 4 Oct 2026
- Google Workspace
- Google Workspace users can sign in with their Google accounts, launch Mojo from the Gmail app launcher, and convert support mailbox emails into tickets.checked 4 Oct 2026
- HIPAA
- HIPAA compliance and a signed Business Associate Agreement are available with the Enterprise plan.checked 4 Oct 2026
- Integrations
- The site says email, Google Workspace, Zapier, and Slack connect out of the box.checked 4 Oct 2026
- Product
- Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests.checked 4 Oct 2026
- Security
- The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink.checked 4 Oct 2026
- Self-service
- The product includes a searchable knowledge base for customers to find answers to common questions.checked 4 Oct 2026
- SLA management
- Yeschecked 23 Sep 2026
- Support
- The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests.checked 4 Oct 2026
- Ticketing
- The helpdesk centralizes requests in ticket queues and supports assigning, prioritizing, tagging, and customer ticket history.checked 4 Oct 2026
The company
- Company history
- Mojo says its parent company, Metadot, built the helpdesk in 2006 and later turned it into a SaaS offering.checked 4 Oct 2026
- Company location
- The company says the Mojo team is primarily based in Austin, Texas, where Metadot Corporation is headquartered.checked 4 Oct 2026
- Founded
- 2006checked 28 Sep 2026
- Headquarters
- Austin, Texaschecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Plan limits
- Team is limited to 25 agents and Business to 100 agents; Enterprise allows unlimited agents.checked 4 Oct 2026
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