Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Mojo Helpdesk
Mojo Helpdesk
7.0#43 in help desk softwareFrom $14 a monthWebAPI
VisitWhat both publish
| Fact | Chatwoot | Mojo Helpdesk |
|---|---|---|
| AI assistant | Captain is Chatwoot’s built-in AI agent for answering customer questions, suggesting replies, summarizing conversations, and using help-center content. | Felix AI drafts replies, summarizes ticket threads, recommends knowledge base articles, and flags sentiment; the site says it is included in every plan. |
| Founded | 2016 | 2006 |
| Free plan | Yes | No |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Mojo Helpdesk plans
- Team$14 a month
- Business$24 a month
- Enterprise$34 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Mojo Helpdesk if…
You want what its maker publishes above — check its page for the details.