Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs HESK
What both publish
| Fact | Chatwoot | HESK |
|---|---|---|
| Founded | 2016 | 2005 |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 10 |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | Hesk includes a knowledgebase for FAQs, guides, and common solutions. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Hesk Cloud users receive priority one-on-one support, while the Website License includes one year of support and the Advanced License includes five years. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
HESK plans
- Hesk Cloud$29.99 a month
- Hesk Cloud Pro$49.99 a month
- Hesk Cloud MAX$99.99 a month
- Hesk FreeFree
- Hesk Website License$49.99, paid once
- Hesk Advanced License$199.99, paid once
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick HESK if…
You want what its maker publishes above — check its page for the details.