Alternatives to HESK

19.4

Chatwoot

Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.

Free planOpen sourceAndroidiOSWeb

From $19 a month

VisitDetails

28.7

Desk365

Desk365 is a helpdesk for customer support and IT that brings tickets, assets, Microsoft Teams, and AI tools into one workspace.

Free planAndroidiOSWeb

From $12 a month

VisitDetails

38.6

Front

Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.

AndroidiOSWeb

From $25 a month

VisitDetails

4. 4IN

   Intercom

   Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.

   AndroidiOSWeb
   8.5From $19 a month
   Visit
5. 5

   Deskero

   Deskero is a customer-support platform with a shared inbox, help center, customer portal, ticket automation, SLA management, and API access.

   Free planAndroidiOSWebAPI
   8.5From $12 a month
   Visit
6. 6OH

   Odoo Helpdesk

   Odoo Helpdesk is a customer support tool with a shared inbox and structured ticket handling.

   Free planAndroidiOSWebAPI
   8.4From $31.10 a month
   Visit
7. 7JH

   Jitbit Helpdesk

   Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.

   AndroidiOSWebAPI
   8.4
   Visit
8. 8CC

   Comm100 Contact Center

   Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.

   AndroidiOSWebAPI
   8.3
   Visit
9. 9

   Cerb

   Free planOpen sourceWebAPILinuxSelf-hosted
   8.3From $40 a month
   Visit
10. 10

    Freshdesk

    Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.

    Free planAPI
    8.2From $19 a month
    Visit
11. 11VH

    Vtiger Help Desk

    Vtiger Help Desk is a customer support tool for handling cases, service requests and team workflows.

    Free planAndroidiOSAPI
    8.2From $12 a month
    Visit
12. 12VI

    Vivantio

    Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.

    Free planWebAPISelf-hosted
    8.2Free plan
    Visit
13. 13HE

    HelpSpot

    AndroidiOSWebAPI
    8.2
    Visit
14. 14

    Whelp

    Whelp is a conversational customer-support platform from Whelp, Inc., founded in 2019 and based in New York.

    Free planAndroidiOSWebAPI
    8.2From $29 a month
    Visit
15. 15

    Znuny

    Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.

    Free planWebAPILinuxSelf-hosted
    8.1From $4,499 a year
    Visit
16. 16ZM

    Zendesk Messaging

    AndroidiOSWebAPI
    8.1From $19 a month
    Visit
17. 17

    HelpCrunch

    AndroidiOSWebAPI
    8.1From $15 a month
    Visit
18. 18

    Deskpro

    Deskpro is a help desk platform for customer support, IT, HR, and operations teams.

    AndroidiOSWebAPI
    8.0From $39 a month
    Visit
19. 19

    Re:amaze

    Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.

    AndroidiOSWebAPI
    8.0From $29 a month
    Visit
20. 20

    Help Scout

    Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox.

    Free planAPI
    7.9From $25 a month
    Visit
21. 21

    HelpDesk

    WebAPImacOSWindows
    7.8From $19 a month
    Visit
22. 22

    Gist

    Free planAndroidiOSWeb
    7.8Free plan
    Visit
23. 23VH

    Vision Helpdesk

    Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.

    AndroidiOSWebAPI
    7.8
    Visit
24. 24

    FreeScout

    Free planAndroidiOSWebAPI
    7.7Free plan
    Visit
25. 25

    Gorgias

    Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.

    AndroidiOSWebAPI
    7.7
    Visit
26. 26SS

    Sugar Serve

    Sugar Serve is a paid customer-service product for handling cases and engaging customers across multiple channels.

    AndroidiOSWebAPI
    7.7
    Visit
27. 27MD

    Microsoft Dynamics 365 Sales

    AndroidiOSWebAPI
    7.7
    Visit
28. 28KA

    Kayako

    Kayako is an AI help desk and customer support platform from a company founded in 2001.

    AndroidiOSWebAPI
    7.6$1 one-time
    Visit
29. 29

    Trengo

    Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams.

    AndroidiOSWebAPI
    7.6From €299 a month
    Visit
30. 30SU

    Sugester

    Sugester combines CRM, helpdesk, live chat, task and project management, knowledge base, forum, email and VoIP features.

    Free planAndroidiOSWebAPI
    7.6From $12 a month
    Visit

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