Deskero
Deskero is a customer-support platform with a shared inbox, help center, customer portal, ticket automation, SLA management, and API access.
What Deskero is
Deskero is a customer-support platform with a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. Its free Start plan includes one agent and unlimited customers. Grow adds social network ticketing, automatic assignment, live chat, and full APIs, with a maximum of five agents. Business adds multi-channel support, ticket assignment rules, service levels, and automations, and allows unlimited agents. Premium includes unlimited agents along with multi-brand management, time tracking, extended business rules, and free internal agents. Start costs nothing. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. Deskero was founded in 2012 and is headquartered in London, United Kingdom.
Good
- Free Start plan includes unlimited customers
- Shared inbox and customer portal
- Grow includes live chat and automatic assignment
- Business and Premium allow unlimited agents
- API access is available
Watch out
- Start includes only one agent
- Grow is limited to five agents
- Paid plans have monthly or annual pricing terms
Who it suits
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.
Verdict
Deskero offers a free entry tier and higher plans that add assignment, channel, and team capabilities. The agent limits and listed billing terms help distinguish the plans.
Plans and prices
From Deskero's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Start | Free | 1 free agent · attachment limit 2 MB per file · first agent free; extra agents USD 4.00 per agent/month with annual payment |
| Grow | $12 a month | maximum 5 agents · social ticketing · automatic assignment · live chat · desktop notifications · full APIs · USD 12.00 monthly or USD 9.00 per agent/month with annual payment |
| Business | $30 a month | unlimited agents · complete multichannel support · assignment rules · chat and feedback widget · service levels · automations · USD 30.00 monthly or USD 25.00 per agent/month with annual payment |
| Premium | $120 a month | unlimited agents · multi-brand management · time tracking · extended business rules · free internal agents · extra support and customizations · USD 120.00 monthly or USD 90.00 per agent/month with annual payment |
The facts
Each one read from Deskero's own pages, with the date it was checked.
What it does
- API
- Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data.checked 15 Oct 2026
- API access
- Yeschecked 19 Sep 2026
- API documentation
- The developer guide says API access requires a client ID and an authorized API token configured in account security settings.checked 15 Oct 2026
- Automation
- Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions.checked 15 Oct 2026
- Availability claim
- The features page advertises 99.9% uptime.checked 15 Oct 2026
- Customer portal
- Yeschecked 19 Sep 2026
- Custom hosting
- Deskero says it can place a platform on a custom geographically located server and provide dedicated instances.checked 15 Oct 2026
- Documentation
- The user guide covers subscription, access roles, dashboards, ticket import and processing, customers, social monitoring and knowledge-base administration.checked 15 Oct 2026
- Email intake
- Deskero imports email through forwarding or IMAP/POP3 and can filter messages into tickets using keywords and assignment rules.checked 15 Oct 2026
- Google Play listing
- The Android listing shows 1K+ downloads, PEGI 3 content classification, a March 31, 2026 update and no displayed star-rating count.checked 15 Oct 2026
- Help center
- Yeschecked 19 Sep 2026
- Included agent seats
- 1checked 19 Sep 2026
- Integrations
- Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business.checked 15 Oct 2026
- Knowledge base
- Customers can use a searchable knowledge base, and agents can create articles from ticket replies with suggested related content.checked 15 Oct 2026
- Licence
- Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering.checked 15 Oct 2026
- Limit: configuration and training
- Software Advice summaries mention an under-designed chat system, insufficient configuration options for some businesses and no webinar-based training.checked 15 Oct 2026
- Limit: language and attachments
- Capterra reviews mention that the French language pack needs updating and that attachment-size limits can be too small.checked 15 Oct 2026
The company
- Company history
- Nabra LTD was founded by Fausto Iannuzzi in 2007; Deskero development began in 2012 and the service launched in 2013.checked 15 Oct 2026
- Company milestone
- Deskero says it had hundreds of clients across 30 countries by 2015 and released a redesigned AI version in 2018.checked 15 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- London, United Kingdomchecked 28 Sep 2026
- Legal maker
- Deskero is a service of Nabra LTD, registered in England and Wales under company number 06240597.checked 15 Oct 2026
Money
- Free plan
- Yeschecked 19 Sep 2026
- Limit: free tier
- G2 reviews say the free version is restricted, including one reviewer’s complaint that it allows only one administrator.checked 15 Oct 2026
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