Deskero
8.1#1 in social customer service softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDeskero vs Mixdesk
What both publish
| Fact | Deskero | Mixdesk |
|---|---|---|
| API | Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. | The API reference describes token-authenticated access to conversations, contacts and other data, and notes that conversation query data is limited to the most recent six months. |
| Automation | Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions. | A visual workflow builder supports triggers, conditions and actions without requiring code. |
| Founded | 2012 | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. |
| Headquarters | London, United Kingdom | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Rating on Capterra | 4.7 out of 5 from 112 reviews | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.3 out of 5 from 64 reviews | 0 out of 5 from 0 reviews |
| Rating on GetApp | 4.7 out of 5 from 112 reviews | 0 out of 5 from 0 reviews |
Deskero plans
- StartFree
- Grow$12 a month
- Business$30 a month
- Premium$120 a month
Mixdesk plans
- FreeFree
- Essential$49 a month
- Pro$199 a month
- ExpertPriced on request
Pick Deskero if…
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.
Pick Mixdesk if…
Mixdesk suits sales, support, and ecommerce teams serving customers across multiple messaging channels and languages. Its shared workspace and routing tools may also help teams coordinating human agents with AI responses.