Deskero
8.1#1 in social customer service softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDeskero vs ViralDashboard
ViralDashboard
8.0#3 in social media analytics softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Deskero | ViralDashboard |
|---|---|---|
| API | Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. | The product offers a REST API for posts, accounts, and analytics, outbound webhooks for publish and failure events, and scoped API keys per workspace. |
| Automation | Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions. | Automation includes keyword message assignment, tagging, auto-archiving, moderation, alerts and campaign sequences. |
| Company history | Nabra LTD was founded by Fausto Iannuzzi in 2007; Deskero development began in 2012 and the service launched in 2013. | The About page says the project began in Q1 2024, entered beta in Q3 2024 and reached more than 2,000 brands, 11 platforms and 10 million posts by Q1 2026. |
| Founded | 2012 | 2024 |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | The service advertises Zapier and Make connectors plus native Slack, Microsoft Teams, HubSpot, Salesforce, Canva, Google Drive, Unsplash and Giphy connections. |
| Rating on Capterra | 4.7 out of 5 from 112 reviews | 0.0 out of 5 from 0 reviews |
| Rating on GetApp | 4.7 out of 5 from 112 reviews | 0 out of 5 from 0 reviews |
| Security controls | Official materials list HTTPS/SSL, customer certificate hosting, IP restrictions, configurable password policies, SSO and granular permissions. | It states TLS 1.3 in transit, AES-256 at rest, KMS key rotation, staff MFA, granular RBAC, annual penetration tests and weekly vulnerability scans. |
Deskero plans
- StartFree
- Grow$12 a month
- Business$30 a month
- Premium$120 a month
ViralDashboard plans
- FreeFree
- StarterPriced on request
- GrowthPriced on request
- Agency$149 a month
- White-Label$299 a month
- EnterprisePriced on request
Pick Deskero if…
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.
Pick ViralDashboard if…
You want what its maker publishes above — check its page for the details.