HelpCrunch
The facts below are what the maker publishes about HelpCrunch, checked and dated. Our editors have not written about it yet.
Plans and prices
From HelpCrunch's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $15 a month | AI Agents unavailable · team size selected · email volume selected separately · monthly per team member; annual billing saves 20% |
| Pro | $25 a month | AI Agents included · team size selected · email volume selected separately · monthly per team member; annual billing saves 20% |
| Unlimited | $620 a month | Unlimited team members · 50,000 emails included · AI limits extendable · monthly; annual billing saves 20% |
The facts
Each one read from HelpCrunch's own pages, with the date it was checked.
What it does
- AI agents
- AI Agents are available on Pro and Unlimited plans and use included conversation and data-source allowances that can be extended.checked 15 Oct 2026
- Chatbot
- Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber.checked 15 Oct 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- Documentation
- The help center has dedicated sections for getting started, channels, AI, shared inbox, knowledge base, chatbot, messages, popups, reports, integrations, JavaScript API, REST API, webhooks and mobile SDKs.checked 15 Oct 2026
- Email marketing
- HelpCrunch supports targeted email campaigns and automated email messages.checked 15 Oct 2026
- Installation
- The widget can be installed directly on websites, single-page apps, WordPress, Shopify, PrestaShop, OpenCart, Squarespace and through Google Tag Manager.checked 15 Oct 2026
- Integrations
- Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others.checked 15 Oct 2026
- JavaScript API
- The JavaScript API supports user authentication, custom data, widget control, localization, custom events and callbacks.checked 15 Oct 2026
- Knowledge base
- HelpCrunch provides a WYSIWYG knowledge-base editor that can publish a standalone help center or embed articles in the widget.checked 15 Oct 2026
- Licence
- The WordPress integration plugin is identified as open-source software, while HelpCrunch itself is delivered as a hosted SaaS service.checked 15 Oct 2026
- Limit: missing capabilities
- G2 reviewers mention limited advanced features, inadequate analytics, lack of ticketing and fewer integrations than desired.checked 15 Oct 2026
- Limit: outage complaint
- A Trustpilot reviewer reported that chat stopped sending and receiving messages for four days and alleged slow support during the incident.checked 15 Oct 2026
- Limit: performance
- G2 reviewers report slow chat loading, especially with high volumes or in some locations.checked 15 Oct 2026
- Listed integrations
- 30checked 20 Sep 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Live chat
- The platform provides real-time customer conversations through a customizable web chat widget.checked 15 Oct 2026
The company
- Company founding
- HelpCrunch says the company launched on September 3, 2016.checked 15 Oct 2026
- Company headquarters
- HelpCrunch lists headquarters at 1811 Silverside Road, Wilmington, Delaware 19810, USA.checked 15 Oct 2026
- Company legal name
- The service is operated by HelpCrunch Corporation.checked 15 Oct 2026
- Company size
- LinkedIn lists HelpCrunch as privately held with 11–50 employees.checked 15 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Wilmington, Delaware, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Where it runs
- Limit: mobile app
- Google Play and Capterra reviewers report delayed or missing notifications, slow loading and login or usability problems in mobile apps.checked 15 Oct 2026
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