Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs GLPI
What both publish
| Fact | Freshservice | GLPI |
|---|---|---|
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. |
| Asset management | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. | GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. |
| Documentation | The support knowledge base includes solution articles for configuring modules such as Knowledge Base, and the developer site provides an A-to-Z app-development guide. | Documentation covers administrator, user, developer, agent and plugin workflows, with installation, command-line, API and contribution guidance. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. |
| Licence | Freshservice is proprietary commercial software; its Android app separately discloses third-party open-source components and their licences. | GLPI is distributed under GPL-3.0-or-later and remains free and open source. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. |
| Rating on Apple App Store | 4.5 out of 5 from 2.4K ratings | 3.4 out of 5 from 7 ratings |
| Rating on Capterra | 4.5 out of 5 from 805 reviews | 4.5 out of 5 from 41 reviews |
| Rating on G2 | 4.6 out of 5 from 1,320 reviews | 4.5 out of 5 from 42 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1,219 ratings | 4.3 out of 5 from 7 ratings |
| Rating on Google Play | 4.2 out of 5 from 5.14K reviews | 3.8 out of 5 from 302 reviews |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Charts they share
IT Asset Management SoftwareIT Change Management SoftwareIT Knowledge Base SoftwareCMDB SoftwareIT Problem Management SoftwareIT Service Catalog SoftwareIT Asset Management - Midmarket SoftwareIT SLA Management SoftwareConfiguration Management DatabaseSelf Service SoftwareIT Help Desk SoftwareIT Service Management - Midmarket SoftwareIT Ticketing SystemsIT Incident Management SoftwareITSM Software