Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
8.0#2 in it vendor management softwareFrom $10 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshservice | ManageEngine ServiceDesk Plus |
|---|---|---|
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Licence | Freshservice is proprietary commercial software; its Android app separately discloses third-party open-source components and their licences. | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. |
| Rating on Capterra | 4.5 out of 5 from 805 reviews | 4.4 out of 5 from 234 reviews |
| Rating on G2 | 4.6 out of 5 from 1,320 reviews | 4.2 out of 5 from 253 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1,219 ratings | 4.4 out of 5 from 1481 ratings |
| Rating on Trustpilot | 2.2 out of 5 from 102 reviews | 3.2 out of 5 from 15 reviews |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
ManageEngine ServiceDesk Plus plans
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick ManageEngine ServiceDesk Plus if…
You want what its maker publishes above — check its page for the details.
Charts they share
Enterprise Service Management SoftwareIT Change Management SoftwareIT Vendor Management SoftwareIT Knowledge Base SoftwareCMDB SoftwareIT Problem Management SoftwareIT Release Management SoftwareAI IT Service Desk SoftwareIT Service Catalog SoftwareIT SLA Management SoftwareConfiguration Management DatabaseSelf Service SoftwareIT Help Desk SoftwareIT Service Management - Midmarket SoftwareIT Ticketing SystemsIT Incident Management SoftwareITSM Software