Phreesia VoiceAI

What Phreesia VoiceAI is

Phreesia VoiceAI handles inbound patient calls and makes outbound calls for scheduling, refills, billing, and other workflows, writing interactions back to the chart. It can answer around the clock, match callers to records using name and date of birth, and respond in the patient's preferred language without IVR menus or hold times. Inbound requests can include appointment scheduling, prescription refills, billing questions and payments, medical records requests, clinical questions, and referrals. Outbound campaigns can cover appointment reminders, payment collection, refill outreach, and patient recall. Urgent calls can be routed to a clinical team or on-call provider, with mobile alerts and HIPAA-compliant two-way texting. Unresolved calls can fall back to voicemail transcription, and interactions are logged in a time-stamped chart audit trail. Phreesia says its platform integrates bidirectionally with PM/EHR systems including Epic, athenahealth, Oracle, and NextGen, and supports HL7, FHIR, CCD, and CSV. Listed platform standards include HITRUST CSF, SOC 2 Type 2, PCI DSS Level 1, and PCI-validated Point-to-Point Encryption. Phreesia says the product can go live in five days and gives each client a dedicated account owner reachable by phone, chat, and email, with responses within 24 hours. Pricing is on request.