PolyAI
5.6#21 in customer service voicebotsWebAPI
VisitPolyAI vs Viotalk
What both publish
| Fact | PolyAI | Viotalk |
|---|---|---|
| Channels | The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels. | The platform combines browser WebRTC calling, SIP desk phones, phone numbers, voice, SMS, WhatsApp, recordings and mobile apps. |
| Integrations | PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. | The site describes connecting MCP servers and tools such as CRMs, calendars, and internal systems; it does not name specific third-party integration products on that page. |
| Product | PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation. | Viotalk combines AI voice agents, programmable voice, SMS, messaging, phone numbers, APIs, and a workspace dashboard. |
| Security | PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page. | The privacy policy says Viotalk uses SOC 2-aligned practices, encryption in transit and at rest, and workspace role-based access controls. |
PolyAI plans
- Custom enterprise planPriced on request
Viotalk plans
- Pay-as-you-goFree
- Outbound voice$0.01 a month
- Inbound voice$0.01 a month
- SMS$0.02 a month
- Local number$2 a month
- Voice + SMS number$2.50 a month
Pick PolyAI if…
You want what its maker publishes above — check its page for the details.
Pick Viotalk if…
Viotalk suits business teams that want voice agents alongside voice, SMS, and WhatsApp workflows. Its listed use cases include healthcare, restaurants, education, sales, and customer support.