Parloa
The facts below are what the maker publishes about Parloa, checked and dated. Our editors have not written about it yet.
Plans and prices
From Parloa's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom consumption-based pricing | Priced on request | Custom volume package · rates reflect use-case complexity · outcome-based pricing supported when appropriate · Rates are per minute for voice and per interaction for chat; rates and commitments are tailored to the deployment. |
The facts
Each one read from Parloa's own pages, with the date it was checked.
What it does
- Access controls
- Parloa says role-based access control, multi-factor authentication, and single sign-on are built in.checked 10 Oct 2026
- Agent building
- The platform includes Parloa Studio, pre-built and custom skills, integrations, subtask agents, and MCP skills.checked 10 Oct 2026
- Channels
- Parloa supports customer interactions through chat, voice, messaging, click-to-call, and multimodal channels.checked 10 Oct 2026
- Data protection
- The platform describes real-time redaction of names, account numbers, and personal details, with PCI-relevant data routed through a separate non-LLM process.checked 10 Oct 2026
- Human handoff
- Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud.checked 10 Oct 2026
- Integration requirements
- Parloa says its single-click connectors, pre-built integrations, APIs, and MCP let agents act without middleware.checked 10 Oct 2026
- Integrations
- Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini.checked 10 Oct 2026
- Notable pricing detail
- Parloa says it does not force standard plans and builds pricing models around each specific deployment.checked 10 Oct 2026
- Product
- Parloa describes its product as an AI Agent Management Platform for enterprise customer experience.checked 10 Oct 2026
- Security
- Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards.checked 10 Oct 2026
- Support and sales
- The site directs prospective customers to book a demo or contact the team, and says support can be reached through its contact page.checked 10 Oct 2026
- Target customers
- Parloa presents the platform for customer-centric enterprises and highlights regulated industries including healthcare, insurance, retail, travel and hospitality, and utilities.checked 10 Oct 2026
- Testing and monitoring
- Parloa lists simulations, evaluations, versioning, real-time performance monitoring, and analytics for testing and improving agents.checked 10 Oct 2026
- What it does
- The platform is used to design, test, deploy, scale, monitor, and improve AI agents for customer interactions.checked 10 Oct 2026
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