Parloa
5.6#20 in customer service voicebotsWebAPI
VisitParloa vs Viotalk
What both publish
| Fact | Parloa | Viotalk |
|---|---|---|
| Channels | Parloa supports customer interactions through chat, voice, messaging, click-to-call, and multimodal channels. | The platform combines browser WebRTC calling, SIP desk phones, phone numbers, voice, SMS, WhatsApp, recordings and mobile apps. |
| Human handoff | Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud. | The agent platform supports transferring conversations to a human agent or support team. |
| Integrations | Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini. | The site describes connecting MCP servers and tools such as CRMs, calendars, and internal systems; it does not name specific third-party integration products on that page. |
| Product | Parloa describes its product as an AI Agent Management Platform for enterprise customer experience. | Viotalk combines AI voice agents, programmable voice, SMS, messaging, phone numbers, APIs, and a workspace dashboard. |
| Security | Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards. | The privacy policy says Viotalk uses SOC 2-aligned practices, encryption in transit and at rest, and workspace role-based access controls. |
| What it does | The platform is used to design, test, deploy, scale, monitor, and improve AI agents for customer interactions. | Viotalk provides AI voice agents, programmable voice, SMS and messaging, phone numbers, APIs, and a workspace dashboard. |
Parloa plans
- Custom consumption-based pricingPriced on request
Viotalk plans
- Pay-as-you-goFree
- Outbound voice$0.01 a month
- Inbound voice$0.01 a month
- SMS$0.02 a month
- Local number$2 a month
- Voice + SMS number$2.50 a month
Pick Parloa if…
You want what its maker publishes above — check its page for the details.
Pick Viotalk if…
Viotalk suits business teams that want voice agents alongside voice, SMS, and WhatsApp workflows. Its listed use cases include healthcare, restaurants, education, sales, and customer support.