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Guzli vs Parloa

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Guzli

8.6#7 in chatbot buildersFrom $29.99 a month
Free planWebAPIExtension
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What both publish

FactGuzliParloa
Agent buildingThe platform lets teams connect data, define instructions and guardrails, test scenarios, deploy and optimize agents without coding.The platform includes Parloa Studio, pre-built and custom skills, integrations, subtask agents, and MCP skills.
Human handoffThe helpdesk supports handing conversations to staff with conversation context available to the team.Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud.
IntegrationsListed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk.Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini.
ProductGuzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice.Parloa describes its product as an AI Agent Management Platform for enterprise customer experience.
SecurityGuzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA.Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards.
What it doesGuzli provides configurable AI agents for customer support and sales conversations across website chat, email and phone.The platform is used to design, test, deploy, scale, monitor, and improve AI agents for customer interactions.

Guzli plans

  • FreeFree
  • Agent Phone Plan$29.99 a month
  • Hobby$39 a month
  • Standard$119 a month
  • Pro$399 a month
  • EnterprisePriced on request

Parloa plans

  • Custom consumption-based pricingPriced on request

Pick Guzli if…

Hobby is described as suited to small businesses and side projects, while Standard is aimed at growing businesses needing team collaboration. Pro is for businesses requiring advanced features; Enterprise offers custom limits and rates.

Pick Parloa if…

You want what its maker publishes above — check its page for the details.

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