boost.ai

What boost.ai is

boost.ai is a conversational AI platform for automating customer service and internal support. Teams can build conversation flows without coding, using a hybrid architecture that combines natural language understanding with generative and agentic capabilities. Agents can plan, make decisions and take actions across connected channels and enterprise systems; multiple agents can pass work among themselves through contextual, generative and rule-based routing. The platform supports voice, phone, web chat and messaging, with multilingual support and human handoff. Chat capabilities include proactive campaigns and built-in human chat. Conversation analytics offer quality ratings, tags and filters, while built-in tools let teams simulate user interactions, test voice calls, track KPIs and analyze conversations. Voice integrations include CCaaS providers Genesys and Vonage; other integration categories include communication channels, contact centers, authentication and utilities. The company highlights financial services, insurance, telecommunications and the public sector. It states that its certifications include ISO/IEC 27001 and ISO/IEC 27701. Listed safeguards include single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting and penetration testing. Pricing is on request, and the site invites prospective customers to book a demo.