Open
Open is a paid, web-based AI service agent for resolving customer-support requests across voice, chat, email, WhatsApp, SMS, Slack, Teams, and social channels.
What Open is
Open is a paid, web-based AI service agent for resolving customer-support requests across voice, chat, email, WhatsApp, SMS, Slack, Teams, and social channels. It provides automated routing and workflow automation, with human handoff when a person is needed. Knowledge can come from help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, and databases. The AI Resolutions plan uses volume-based pricing of $0.75–$0.90 per resolution, with higher monthly volume lowering the rate. Human-escalated tickets are free, and the plan includes unlimited agent seats without setup, per-seat, or per-message fees. Enterprise volume is listed for usage above 100,000 resolutions per month, but no price is provided. Open has no free plan, offers a 30-day trial, was founded in 2024, and is headquartered in San Francisco.
Good
- Supports voice, chat, email, and social channels
- Automated routing and workflow automation
- Human-escalated tickets are free
- Unlimited agent seats
- Connects many knowledge sources
Watch out
- No free plan
- Volume-based resolution charges apply
Who it suits
Open suits support teams seeking automated service across many communication channels. It is also relevant for organizations that need human escalation and knowledge drawn from internal documentation and work systems.
Verdict
Open combines multichannel AI support, routing, workflow automation, and human handoff. Its per-resolution pricing and broad knowledge-source connections make the plan structure important for teams estimating support volume.
Plans and prices
From Open's own pricing page, checked 24 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Resolutions | $0.75 a month | End-to-end AI resolution across channels · Human-escalated tickets are free · Unlimited agent seats · No setup, per-seat or per-message fees · Volume-based rate of $0.75–$0.90 per resolution; higher monthly volume lowers the rate. |
| Enterprise volume | Priced on request | Above 100,000 resolutions/month |
The facts
Each one read from Open's own pages, with the date it was checked.
The company
- Founded
- 2024checked 4 Oct 2026
- Headquarters
- San Francisco, USAchecked 4 Oct 2026
