Hey Support

Hey Support is a web-based customer-support service built around an AI agent, automation and human escalation. It is best suited to teams that need one support operation across messaging, email, voice and social channels, especially when their answers already live in business systems. Its breadth is useful, but usage, seat and annual-commitment limits make the right tier a central buying decision.

Overview

Hey Support combines an AI service agent with automated routing, workflow automation and human handoff. The agent can draw from website content, documentation, Shopify and WooCommerce catalogs, HubSpot records and APIs, giving teams a way to connect support answers to information they already maintain. Human handoff matters when an automated answer cannot resolve a case, while routing and workflows can help move conversations to the appropriate process or person.

Channel coverage is unusually broad for a web service: web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email and Slack are supported. That makes Hey Support a practical fit for organizations serving customers in several places. Conversely, a small operation with one inbox and light traffic may not gain enough from that breadth to justify a paid annual plan.

Key features

Knowledge and automation

Website pages, documentation, commerce catalogs, HubSpot records and APIs can all contribute to the agent's knowledge. This reduces the need to maintain separate answer sets for every channel, although the allowance and update schedule vary by plan. Automated routing and workflow automation are useful for directing incoming requests and applying repeatable handling steps rather than treating every conversation as a manual task.

Multichannel support and escalation

The combination of web, voice, messaging, social, email and Slack support lets a team meet customers in their existing channels. Voice Assistant minutes appear only on Growth and Scale, so voice-heavy operations need to budget for a tier that includes them. Human handoff keeps automation from becoming a dead end and is an important safeguard for complex or sensitive requests.

Pricing

Hey Support is freemium. The 15-day trial gives prospective customers a short evaluation window, while paid pricing is shown monthly but requires annual billing.

• Free: $0.00 USD, free forever, with no card required. It allows 50 conversations per month, one chatbot and one seat. This is suitable for a small proof of concept or very low-volume support; the conversation ceiling can be reached quickly by an active business.
• Starter: $19 a month, billed annually at $228 per year. It raises capacity to 1,000 conversations monthly and adds 2,500 knowledge chunks per bot, while retaining one chatbot and one seat and adding one domain. It fits a solo operator or small site, but offers little collaboration capacity.
• Growth: $49 a month, billed annually at $588 per year. It includes 5,000 conversations, three chatbots, five seats, 500 Voice Assistant minutes per month and weekly auto-updating knowledge. This is the practical step up for a support team handling multiple properties, agents or voice traffic.
• Scale: $129 a month, billed annually at $1,548 per year. It supports 20,000 conversations, 10 chatbots, 15 seats, 2,000 Voice Assistant minutes monthly and daily knowledge updates. The larger quotas and faster refresh suit busy teams where stale information or shared-seat limits would be costly.
• Enterprise: custom pricing, with unlimited chatbots, seats, Voice Assistant minutes and conversations. It is the route for organizations that have outgrown fixed quotas, but the price requires contacting the provider.

The annual billing requirement is the main financial caveat: the advertised monthly amounts are not month-to-month commitments. Free and Starter are both limited to one seat, so adding collaborators requires Growth or above.

Platforms

Hey Support is available on the web. Customers can still reach a deployed support operation through its listed web, voice, messaging, social, email and Slack channels, but the service itself is web-based.

Who it's for

Choose Hey Support when a team wants an AI first-line agent connected to varied business knowledge and a clear path to human support. Growth is the strongest fit for a small support department needing several seats, chatbots and some voice capacity; Scale is better for higher conversation volume, larger teams and daily knowledge refreshes. Free works for experimentation, while Starter suits a single owner with modest traffic and one domain. Look elsewhere if monthly billing is essential, if 50 free conversations will not cover an evaluation, or if you need enterprise pricing clarity before engaging a vendor.

Pros and cons

Pros

• Broad channel coverage: web, voice, Telegram, WhatsApp Business, Messenger, Instagram, email and Slack can be handled within one support setup.
• Useful knowledge connections: website content, documentation, commerce catalogs, HubSpot and APIs give the agent several ways to ground answers.
• Human fallback: handoff prevents automation from blocking customers with complex needs.
• Clear scaling steps: higher plans increase conversations, seats, chatbots, voice minutes and knowledge-update frequency in measurable increments.

Cons

• Annual billing on paid tiers: the $19, $49 and $129 monthly figures require a yearly commitment.
• Tight entry-level limits: Free allows 50 conversations, one chatbot and one seat; Starter still has only one of each seat and chatbot.
• Voice is tier-gated: monthly Voice Assistant minutes begin with Growth, excluding voice capacity from the cheaper plans.
• Enterprise cost is unknown: organizations needing unlimited usage must request custom pricing.

Alternatives

Webex App is a freemium, multi-platform option for teams prioritizing meetings and collaboration, with a free plan covering meetings up to 40 minutes and 100 attendees.

Yellow.ai is worth considering when a web, iOS or Android deployment and a free AI-agent allowance of 500 monthly interactions better match your starting scale.

Gupshup fits teams seeking API and web messaging with a $0 monthly platform charge but a standard $0.001 fee per message and WhatsApp charges billed at actuals.

Zowie is an alternative paid service available on web, mobile, API and self-hosted deployments.

Ada is a paid, no-free-plan option spanning web, mobile and API access.

Decagon is a paid alternative focused on API and web deployments.

Glia CoBrowsing is a paid option with a published custom-style plan and web, mobile and API availability.

Kore.ai suits projects that want a paid platform with a free trial and customized quotes.

For a broader category comparison, see Customer Service Automation Software.

Verdict

Pick Hey Support for a multichannel support team that wants AI answers grounded in its own content, automated handling and dependable human escalation. The strongest reason to choose it is the combination of channel breadth and structured scaling from a free test tier to high conversation, seat and voice quotas. Look elsewhere if annual billing is a deal-breaker, the entry-level caps are too restrictive, or you need a clearly published enterprise price before starting a sales conversation.