Glia CoBrowsing
Glia CoBrowsing lets customer service representatives navigate websites and mobile apps alongside visitors, guiding them through complex tasks and forms in r…
What Glia CoBrowsing is
Glia CoBrowsing lets customer service representatives navigate websites and mobile apps alongside visitors, guiding them through complex tasks and forms in real time. Customers can switch among chat, voice and video while keeping the interaction context. Glia describes CoBrowsing as a way to support online conversions, improve first-call resolution or avoid a later issue, and meet customer expectations. Its digital tools support interactions on websites and mobile apps, with pre-built integrations for more than 100 online banking platforms, core systems, CRMs and other systems. A development toolkit supports embedding Glia in web and mobile apps, managing users and sessions, and syncing engagement data. Glia says the service is hosted exclusively on AWS, encrypts data in transit and at rest, and uses 24/7 intrusion detection. Listed compliance statuses include SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1 and CCPA. Glia serves organizations in regulated industries, highlighting banks and credit unions. Pricing tiers depend on organizational needs, supported channels, automation goals, growth stage and industry, but amounts are not published. The CoBrowsing page invites visitors to request a personalized demonstration.
Good
- Agents can guide visitors through tasks in real time.
- Customers can switch channels without losing context.
- Offers integrations with more than 100 systems.
- Lists multiple security and compliance measures.
Watch out
- Pricing amounts are not published.
- Pricing tiers depend on organizational needs.
- A personalized demonstration must be requested.
Who it suits
Glia CoBrowsing suits customer service teams helping visitors complete online tasks, particularly organizations in regulated industries such as banks and credit unions. It supports web and mobile customer interactions.
Verdict
Glia CoBrowsing is designed for guided customer support across web and mobile, with channel handoffs and integrations. Organizations should request a demonstration and pricing details based on their needs.
Plans and prices
From Glia CoBrowsing's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Priceless Pricing™ | Priced on request | Unlimited seats · unlimited usage · built-in AI · tiers based on organizational needs · Fixed price; amount not published. The page lists $0 per minute, $0 per seat, and $0 per token. |
The facts
Each one read from Glia CoBrowsing's own pages, with the date it was checked.
What it does
- Availability
- The CoBrowsing page invites visitors to request a personalized demonstration.checked 9 Oct 2026
- Channel handoffs
- Glia says customers can switch between chat, voice, and video while maintaining context.checked 9 Oct 2026
- Collaboration features
- Glia describes CoBrowsing as a way for agents to guide customers through complex online tasks and forms in real time.checked 9 Oct 2026
- Compliance
- Glia lists SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, and CCPA among its compliance statuses.checked 9 Oct 2026
- Extensibility
- Glia says its development toolkit supports embedding Glia in web and mobile apps, managing users and sessions, and syncing engagement data.checked 9 Oct 2026
- Integrations
- Glia says it offers pre-built integrations with more than 100 online banking platforms, core systems, CRMs, and other systems.checked 9 Oct 2026
- Intended customers
- Glia describes its platform as serving organizations in highly regulated industries and highlights banks and credit unions.checked 9 Oct 2026
- Pricing limits
- Glia says pricing tiers depend on organizational needs, supported channels, automation goals, growth stage, and industry needs; it does not publish tier amounts on the pricing page.checked 9 Oct 2026
- Product benefits
- Glia lists increasing online conversions, improving first-call resolution or next-issue avoidance, and exceeding customer expectations as CoBrowsing benefits.checked 9 Oct 2026
- Security
- Glia says it is hosted exclusively on AWS, encrypts data in transit and at rest, and uses 24/7 intrusion detection.checked 9 Oct 2026
- Web and mobile
- Glia says its digital tools support customer interactions on websites and mobile apps.checked 9 Oct 2026
- What it does
- CoBrowsing lets customer service representatives jointly navigate online properties with visitors and guide them past sticking points.checked 9 Oct 2026
The company
- Founded
- 2012checked 28 Sep 2026
