Luran
Luran is a web-based AI service agent for business conversations, with automated routing, workflow automation, and human handoff.
What Luran is
Luran is a web-based AI service agent for business conversations, with automated routing, workflow automation, and human handoff. It can draw on documents, FAQs, PDFs, policies, product notes, and URLs as knowledge sources. Customers can interact through a website chat widget or hosted business page, while teams can use the Luran inbox and Channels feed. Five plans are listed: Trial, Lite, Professional, Growth, and Enterprise. Trial provides 2 knowledge sources, 10 MB storage, 200 conversations per month, 1 team member, 1 flow, and 100 automation executions per month. Lite, Professional, and Growth each raise the listed allowances, with Growth reaching 100 sources, 500 MB, 25,000 monthly conversations, 20 team members, 25 flows, and 25,000 monthly executions. Enterprise lists unlimited sources, storage, team members, and flows, with custom monthly automation executions.
Good
- Supports automated routing and workflow automation.
- Human handoff is available.
- Accepts documents, FAQs, PDFs, policies, notes, and URLs.
- Growth includes 25,000 conversations per month.
- Enterprise lists unlimited knowledge sources and storage.
Watch out
- There is no free plan.
- Trial allows 200 conversations per month.
Who it suits
Luran may suit businesses that want an AI service agent to handle customer conversations using their own documents and other listed knowledge sources. Its plans also specify team, flow, conversation, and automation allowances.
Verdict
Luran combines a business-facing service agent with routing, automation, and a way to hand conversations to people. Its five tiers list progressively larger allowances, but there is no free plan and no plan pricing is provided.
Plans and prices
From Luran's own pricing page, checked 24 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Trial | Priced on request | 2 knowledge sources · 10 MB storage · 200 conversations/month · 1 team member · 1 flow · 100 automation executions/month |
| Lite | Priced on request | 20 knowledge sources · 50 MB storage · 2,000 conversations/month · 3 team members · 2 flows · 500 automation executions/month |
| Professional | Priced on request | 50 knowledge sources · 200 MB storage · 10,000 conversations/month · 10 team members · 10 flows · 5,000 automation executions/month |
| Growth | Priced on request | 100 knowledge sources · 500 MB storage · 25,000 conversations/month · 20 team members · 25 flows · 25,000 automation executions/month |
| Enterprise | Priced on request | Unlimited knowledge sources · Unlimited storage · Unlimited team members · Unlimited flows · Custom automation executions/month |
