Pylon
Pylon is an agentic customer-support platform for B2B teams, combining human staff with support agents to investigate, resolve, and act on customer work.
What Pylon is
Pylon is an agentic customer-support platform for B2B teams, combining human staff with support agents to investigate, resolve, and act on customer work. It provides a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. Customer conversations can arrive through Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone. Its Support Agent handles questions across those channels and can involve a human when judgment is required. Automations launch repeatable workflows from an event or schedule, using Skills and context. Listed integrations include Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP. The API and webhooks can read and write Pylon data, trigger workflows, and connect internal systems. Pylon is available through API and web access. Base pricing is on request, with no free plan. AI Assistants are an add-on costing $50 per seat per month, available on Professional and higher tiers. The maker, Pylon Labs, Inc., was founded in 2022 and is headquartered in San Francisco.
Good
- Supports Slack, email, SMS, WhatsApp, and phone
- Automations run from events or schedules
- API and webhooks can trigger workflows
- Includes shared inbox and SLA management
- Integrates with Salesforce, HubSpot, and Jira
Watch out
- No free plan is listed
- Base pricing requires contacting Pylon
- AI Assistants cost $50 per seat monthly
- Customer portal is limited to Advanced / Enterprise
Who it suits
Pylon suits B2B support teams needing shared channels, workflow automation, and collaboration between people and AI agents. It also fits organizations that need API connections and listed enterprise controls.
Verdict
Pylon brings multichannel support, automation, integrations, and agent collaboration into one platform. Teams should request pricing and check tier requirements, especially for AI Assistants and the customer portal.
Plans and prices
From Pylon's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Assistants add-on | $50 a month | Available on Professional and higher tiers · $50 per seat per month; applies across workspace seats |
The facts
Each one read from Pylon's own pages, with the date it was checked.
What it does
- AI agents
- Its Support Agent can resolve customer questions across channels and bring in humans when judgment is needed.checked 11 Oct 2026
- AI Assistants pricing
- AI Assistants cost an additional $50 per seat per month and are available on Professional and higher tiers.checked 11 Oct 2026
- API
- Pylon's integrations directory says its API and webhooks can read and write Pylon data, trigger workflows, and connect internal systems.checked 11 Oct 2026
- API access
- Yeschecked 24 Sep 2026
- Automation
- Pylon automations run repeatable workflows from a kickoff event or schedule, using Skills and context to take action.checked 11 Oct 2026
- Channels
- Pylon lists Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone as supported customer support channels.checked 11 Oct 2026
- Customer portal
- Yeschecked 24 Sep 2026
- Enterprise features
- The Advanced / Enterprise plan includes features such as a customer portal, custom roles, audit logs, SSO, SCIM, and a dedicated customer success manager.checked 11 Oct 2026
- Enterprise limit
- The customer portal is listed as an Advanced / Enterprise plan feature.checked 11 Oct 2026
- Help center
- Yeschecked 24 Sep 2026
- How it works
- Pylon lets humans and agents collaborate to investigate, resolve, and act on customer work.checked 11 Oct 2026
- Integrations
- The integrations directory lists connections including Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP.checked 11 Oct 2026
- Product
- Pylon describes itself as an agentic support platform purpose-built for B2B teams.checked 11 Oct 2026
- Security
- Pylon says its compliance and certification are managed by Vanta and audit partners.checked 11 Oct 2026
- Shared inbox
- Yeschecked 24 Sep 2026
- SLA management
- Yeschecked 24 Sep 2026
- Subprocessors
- Pylon's subprocessors page lists providers used to process customer data, including AWS, OpenAI, Anthropic, and Snowflake.checked 11 Oct 2026
- Ticket automation
- Yeschecked 24 Sep 2026
The company
- Company
- The site footer identifies Pylon Labs, Inc.checked 11 Oct 2026
- Founded
- 2022checked 4 Oct 2026
- Headquarters
- San Francisco, Californiachecked 4 Oct 2026
Money
- Free plan
- Nochecked 24 Sep 2026
