Gupshup
7.2#1 in phone verification softwareFree planFree planWebAPI
VisitGupshup vs Pylon
What both publish
| Fact | Gupshup | Pylon |
|---|---|---|
| AI agents | Its AI agents automate customer conversations, qualify leads, recommend products, support bookings and escalate complex cases to people. | Its Support Agent can resolve customer questions across channels and bring in humans when judgment is needed. |
| API | The WhatsApp API exposes a POST endpoint for sending text, image and other message types, with API-key authentication. | Pylon's integrations directory says its API and webhooks can read and write Pylon data, trigger workflows, and connect internal systems. |
| Channels | The platform supports omnichannel conversations through WhatsApp, Instagram, SMS and RCS. | Pylon lists Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone as supported customer support channels. |
| Founded | Gupshup identifies 2004 as its founding year and says it was born in India. | 2022 |
| Free plan | No | No |
| Headquarters | Cupertino, California, United States | San Francisco, California |
| Integrations | Gupshup advertises more than 500 plug-and-play integrations covering CRMs, support, payments and commerce. | The integrations directory lists connections including Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP. |
Gupshup plans
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
Pylon plans
- AI Assistants add-on$50 a month
Pick Gupshup if…
Gupshup suits marketing, commerce, growth, and customer support teams that want to automate conversations across multiple channels. It may also suit teams that need agent controls and human handoff for complex cases.
Pick Pylon if…
Pylon suits B2B support teams needing shared channels, workflow automation, and collaboration between people and AI agents. It also fits organizations that need API connections and listed enterprise controls.