LivePerson Copilot

What LivePerson Copilot is

LivePerson Copilot is web-based software for guiding customer conversations across multiple channels. It provides real-time guidance and suggested replies that can help agents respond during an interaction. Knowledge retrieval supports finding relevant information, while conversation summaries condense exchanges for review. Next-best actions provide additional prompts about possible steps in a conversation. The product supports multichannel work and is intended for teams handling customer interactions through a browser. LivePerson was founded in 1995 and is headquartered in New York, NY, United States. Copilot uses a paid model with pricing available on request, and no free plan is listed. Bronze, Silver, and Gold are named plans, but their prices are not provided. Buyers can assess the combination of live guidance, reply suggestions, information retrieval, summaries, and action recommendations against their own conversation workflows. The listed platform is web, so the service is presented for browser-based use rather than separate mobile or desktop applications.