Capacity
7.0#7 in ai customer service agentsAndroidiOSWebAPI
VisitCapacity vs Intercom
What both publish
| Fact | Capacity | Intercom |
|---|---|---|
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2011 |
| Free plan | No | No |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | San Francisco, California, United States |
| Human handoff | Yes | Fin hands conversations to agents with the full conversation and customer history attached. |
| Pricing model | Pricing combines an annual platform subscription with volume-based AI usage and selected integrations or add-ons; prices are provided through a custom package rather than listed dollar amounts. | Pricing combines per-seat plans with usage-based charges such as Fin outcomes and messaging. |
Capacity plans
- CorePriced on request
- EnterprisePriced on request
- ProPriced on request
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Capacity if…
You want what its maker publishes above — check its page for the details.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.