Osewa
The facts below are what the maker publishes about Osewa, checked and dated. Our editors have not written about it yet.
Plans and prices
From Osewa's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | $59 a month | 2,000 AI credits per agent / month · 20 AI actions per project · unlimited tickets & conversations · read-only seats $19/month · $59 per agent / month; annual billing available at a 15% discount |
| Enterprise | Priced on request | 7,500 AI credits per agent / month · unlimited AI actions per project · read-only seats $39/month · dedicated US or EU instance option · Custom annual contract, 10-seat minimum |
The facts
Each one read from Osewa's own pages, with the date it was checked.
What it does
- AI actions
- Teams can define AI actions using HTTP endpoints or MCP servers, with human approval by default and per-action opt-in for auto-execution.checked 11 Oct 2026
- AI data handling
- Osewa says its AI model providers are configured not to use customer content to train or improve their models.checked 11 Oct 2026
- AI support
- Its AI agents triage tickets, search knowledge bases and source code, and draft responses with source references.checked 11 Oct 2026
- Channels
- The unified inbox supports email, Slack, Microsoft Teams, a live chat widget, a customer portal, WhatsApp, and Telegram.checked 11 Oct 2026
- Compliance
- The enterprise page lists SOC 2 Type 1 as in progress and GDPR DPA plus data protection.checked 11 Oct 2026
- CRM integrations
- Enterprise includes Salesforce, HubSpot, and Dynamics 365 integrations for automatic customer onboarding.checked 11 Oct 2026
- Hosting and residency
- Osewa says it processes and stores personal information in US data centers; Enterprise customers can opt for a dedicated US or EU instance.checked 11 Oct 2026
- Limits
- Pro includes 20 AI actions per project, while Enterprise includes unlimited AI actions per project.checked 11 Oct 2026
- Product
- Osewa describes itself as an AI-native omnichannel customer-support platform.checked 11 Oct 2026
- Security
- Osewa says it enforces tenant isolation beneath product features and offers audit trails, role-based access, and passkeys.checked 11 Oct 2026
- Support
- Pro includes email support with a 24-hour response, while Enterprise includes Slack Connect support with a four-hour business-hour response and dedicated onboarding.checked 11 Oct 2026
- Ticket operations
- The platform tracks SLA response and resolution times, detects breaches, and supports escalation policies and on-call schedules.checked 11 Oct 2026
