Best AI Customer Service Agents in 2026 · page 2

Weav

ASAPP CXP

ASAPP CXP is an enterprise customer service platform that unifies customer interactions, business systems, and data across voice and digital channels.

Casey the Help Agent

Android and iOS apps plus web support for voice, portals, SMS and WhatsApp, with workflow actions.

Decagon

Web platform for conversational AI that brings chat, voice and email into one service layer.

Activechat

Cognigy

Custora

Ema Customer Support AI Employee

Web and API AI support agent that resolves issues and can hand conversations to human agents.

Gladly

Helpbase

Web platform answers from training documents and can refund payments or cancel subscriptions.

Inbenta

Inbenta Encore is an Agentic AI platform for automating customer interactions and supporting customer experience workflows.

Salesforce Agentforce

Salesforce

Zendesk AI Agents

Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.

AgentDesk

No Android app; this free, open-source web and self-hosted system combines AI support with ticketing and handoff.

Forethought Solve

Forethought Solve is an AI agent for customer support that handles inquiries across chat, email, voice, SMS, Slack, mobile, and API.

Freshworks Freddy AI Agent

Freshworks Freddy AI Agent is a web-based customer service product that handles conversations across email, web chat, WhatsApp, Facebook, Instagram,…

Puzzel AI

Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.

Parloa

Web and API platform for building, deploying and monitoring AI agents for customer interactions.

PolyAI

Pypestream

Web and API platform for making AI bots with visual tools and deploying them across channels.

Sierra

Freshdesk Omni (formerly Freshworks Customer Service Suite)

Replicant

Holp

Uniphore Self-Service Agent