Helpbase
The facts below are what the maker publishes about Helpbase, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Helpbase's own pages, with the date it was checked.
What it does
- 24/7 operation
- The site advertises continuous customer support with no waiting time.checked 21 Oct 2026
- Always-on support
- Helpbase says it works around the clock and provides 24/7 support with zero wait time.checked 5 Oct 2026
- Answer resolution
- The site says Helpbase resolves common questions using customer-provided training documents.checked 5 Oct 2026
- Automated actions
- Helpbase says it can use business tools to track orders, refund payments, and cancel subscriptions.checked 5 Oct 2026
- Automatic resolution claim
- Helpbase says 80% of issues are resolved automatically and the remainder are escalated for review.checked 21 Oct 2026
- Automation claim
- The site states that 80% of issues are resolved automatically and the remaining 20% are escalated for review.checked 5 Oct 2026
- Business actions
- The product can connect to business tools to track orders, issue refunds, and cancel subscriptions.checked 21 Oct 2026
- Contact
- The listed contact email is [email protected].checked 5 Oct 2026
- Demo
- The site invites prospective customers to book a demo and says it will train the support bot in under five minutes.checked 5 Oct 2026
- Developer stack
- David Emelianov lists Helpbase as an email-support project built with Next.js, TypeScript, Express, and OpenAI.checked 21 Oct 2026
- Escalation
- When more help is needed, Helpbase gathers details and tags in the human support team.checked 5 Oct 2026
- Functional AI
- The feature list describes tool-connected AI intended to complete support tasks end to end.checked 21 Oct 2026
- Human escalation
- When automation is insufficient, Helpbase gathers details and tags the human support team.checked 21 Oct 2026
- Independent adoption claim
- The maker reported roughly 90% automation across two existing companies with tens of thousands of monthly active users and more than $70,000 in monthly recurring revenue.checked 21 Oct 2026
- Independent escalation
- The same post says important cases can be escalated directly to the founder.checked 21 Oct 2026
- Independent launch description
- An Indie Hackers launch describes Helpbase as an AI support inbox for indie hackers.checked 21 Oct 2026
- Independent training inputs
- The Indie Hackers post says the bot can be trained on product documentation and support emails.checked 21 Oct 2026
- Independent workflow actions
- The launch post specifically mentions handling cancellations, Stripe refunds, and product questions.checked 21 Oct 2026
- Integrations
- The homepage says Helpbase integrates with existing support tools but does not name specific integrations in its text.checked 21 Oct 2026
- Knowledge base
- Customers can upload FAQs, wiki articles, and other company information as AI training material.checked 21 Oct 2026
- Launch date
- The Indie Hackers announcement is dated September 15, 2023.checked 21 Oct 2026
- Limit: pricing transparency
- Buyers cannot compare subscription costs from the public homepage because pricing is not shown there.checked 21 Oct 2026
- Limit: public documentation
- The opened /docs URL was inaccessible, so no public API or SDK documentation was available there.checked 21 Oct 2026
The company
- Company association
- The same résumé identifies David Emelianov as a co-founder and CEO of Trimbox, one of the companies cited in Helpbase's launch announcement.checked 21 Oct 2026
