Uniphore Self-Service Agent
The facts below are what the maker publishes about Uniphore Self-Service Agent, checked and dated. Our editors have not written about it yet.
Plans and prices
From Uniphore Self-Service Agent's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Self-Service Agent | Priced on request | Availability limited to selected customers; some features may not be available to all customers |
The facts
Each one read from Uniphore Self-Service Agent's own pages, with the date it was checked.
What it does
- Agent guardrails
- Uniphore says its AI agents have guardrails intended to prevent unwanted activities, hallucinations, and toxicity.checked 9 Oct 2026
- AI capabilities
- The agents use generative AI, knowledge AI, and multimodal conversational AI powered by enterprise large language models to understand inquiries, reason from real-time session context, and resolve issues.checked 9 Oct 2026
- Availability limit
- Product availability is currently limited to selected customers, and some described features may not be available to every customer.checked 9 Oct 2026
- Build agents
- The Customer Service AI guide says Self-Service Agent users can build agents using historical conversation data or business process documentation.checked 9 Oct 2026
- Data location
- Uniphore says its AWS data centers are in the United States and Europe, and customers can choose US-only or EEA Service Data locations.checked 9 Oct 2026
- Encryption
- Uniphore states that public network communications with its UI and APIs use HTTPS/TLS 1.2 or higher and Service Data is encrypted at rest in AWS using AES-256.checked 9 Oct 2026
- Human handoff
- Agents can transfer an interaction to a human agent together with its complete context.checked 9 Oct 2026
- Integration
- Self-Service Agents can integrate with enterprise infrastructure, including telephony systems and other digital channels.checked 9 Oct 2026
- Pre-deployment evaluation
- The guide says users can evaluate AI agent performance before deployment.checked 9 Oct 2026
- Purpose
- Self-Service Agent provides automated conversational service across voice and chat channels.checked 9 Oct 2026
- Security certifications
- Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.checked 9 Oct 2026
- Support
- Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information.checked 9 Oct 2026
- Voice setup
- The guide describes configuring speech recognition, text-to-speech, and telephony settings to operate agents over voice channels.checked 9 Oct 2026
The company
- Founded
- 2008checked 28 Sep 2026
- Headquarters
- Palo Alto, California, USAchecked 28 Sep 2026
