ASAPP CXP
ASAPP CXP is an enterprise customer service platform that unifies customer interactions, business systems, and data across voice and digital channels.
What ASAPP CXP is
ASAPP CXP is an enterprise customer service platform that unifies customer interactions, business systems, and data across voice and digital channels. Its GenerativeAgent can handle voice or chat conversations and involve a human when needed. The Human-in-the-Loop Agent workflow lets staff guide an AI interaction without transferring the customer. Teams can build and test agents with drag-and-drop orchestration, API connectors, and simulation before launch. CXP organizes interaction history into a governed customer record containing intents, steps, systems touched, outcomes, approvals, and timestamps. It connects voice and web chat with CCaaS, CRM, ERP, ticketing, and data platforms through APIs, a Web SDK, MCP/A2A, and prebuilt connectors. Supported channels include voice, chat, web, digital messaging, and mobile apps. ASAPP lists SOC 2 Type II and PCI DSS audits, plus HITRUST, CCPA, HIPAA, and GDPR in its Trust Center. It says it uses zero data retention, redacts personal information before storage, and does not use customer data to train models for other companies. Pricing is available on request, with demos and proof-of-value engagements offered.
Good
- Handles voice and chat interactions autonomously
- Supports human guidance without customer transfer
- Includes agent building and simulation tools
- Connects with enterprise systems through APIs
- Lists extensive security and privacy certifications
Watch out
- Pricing is available only on request
- No free plan is listed
- Purpose-built for enterprise customer service teams
Who it suits
ASAPP CXP is intended for enterprise customer service teams managing voice, chat, web, digital messaging, and mobile interactions. It suits organizations needing AI automation alongside human guidance, workflow controls, and enterprise integrations.
Verdict
ASAPP CXP brings AI agents, human collaboration, orchestration, and governed interaction records into one enterprise service platform. Prospective buyers can request a demo and proof of value to assess fit.
Plans and prices
From ASAPP CXP's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| ASAPP CXP | Priced on request | Enterprise customer service platform · Book a demo |
The facts
Each one read from ASAPP CXP's own pages, with the date it was checked.
What it does
- AI agent
- GenerativeAgent autonomously handles customer interactions over voice or chat and can involve a human when needed.checked 7 Oct 2026
- Build and test
- CXP includes drag-and-drop orchestration, API connectors, and simulation for building and testing agents before launch.checked 7 Oct 2026
- Data handling
- ASAPP says it applies zero data retention and redacts PII before storage, and that customer data is not used to train models for other companies.checked 7 Oct 2026
- Human collaboration
- The Human-in-the-Loop Agent workflow lets human agents guide AI interactions without transferring the customer.checked 7 Oct 2026
- Integrations
- The platform connects to voice and web chat channels and enterprise systems including CCaaS, CRM, ERP, ticketing, and data platforms, using APIs, a Web SDK, MCP/A2A, and prebuilt connectors.checked 7 Oct 2026
- Intended users
- ASAPP describes CXP as purpose-built for enterprise customer service teams.checked 7 Oct 2026
- Interaction intelligence
- CXP structures interaction history into a governed customer record with intents, steps, systems touched, outcomes, approvals, and timestamps.checked 7 Oct 2026
- Security
- ASAPP lists SOC 2 Type II and PCI DSS audits and describes multi-factor authentication, SSO, intrusion monitoring, vulnerability management, and third-party penetration tests.checked 7 Oct 2026
- Support and buying
- ASAPP invites prospective customers to book a demo with its customer experience AI experts and offers a proof of value before commitment.checked 7 Oct 2026
- Trust certifications
- ASAPP’s Trust Center lists SOC 2 Type 2, PCI DSS v4.0.1, HITRUST, CCPA, HIPAA, and GDPR.checked 7 Oct 2026
- What it does
- ASAPP CXP unites customer interactions, enterprise systems, and data to resolve customer issues across voice and digital channels.checked 7 Oct 2026
The company
- Company founding
- ASAPP says its founder established the company in June 2015 to build AI specifically for customer service.checked 7 Oct 2026
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- ASAPP is headquartered in New York City.checked 7 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
