Freshworks Freddy AI Agent
Freshworks Freddy AI Agent is a web-based customer service product that handles conversations across email, web chat, WhatsApp, Facebook, Instagram, and othe…
What Freshworks Freddy AI Agent is
Freshworks Freddy AI Agent is a web-based customer service product that handles conversations across email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels. Its listed capabilities include workflow actions and automation, multilingual support, human handoff, API access, case and SLA management, omnichannel support, a knowledge base, and a customer portal. Service analytics are custom, and voice support is not included. There is no free plan, but a 14-day trial is available. Freshdesk Omni Growth and Growth each cost $29 a month billed annually and include 500 AI Agent sessions. Omni Growth specifies that its first 500 sessions are included once per account; additional sessions cost $49 per 100 sessions. A separate Freddy AI Agent session pack costs $49 a month for 100 sessions added for the current billing cycle. Pro costs $79 a month billed annually and includes 500 sessions and 5,000 collaborators. Enterprise costs $119 a month billed annually and includes 500 sessions. Freshworks was founded in 2010 and is headquartered in San Mateo, California, United States.
Good
- Supports email, chat, WhatsApp, and social messaging.
- Includes human handoff and workflow automation.
- Offers multilingual support and API access.
- Includes case and SLA management.
- 14-day trial is available.
Watch out
- No free plan.
- Voice support is not included.
- Additional sessions incur a separate cost.
Who it suits
Freddy AI Agent may suit customer service teams that handle conversations across the listed messaging channels and need workflow actions, case management, or human handoff. Buyers should weigh the session allowances and plan costs against their needs.
Verdict
Freddy AI Agent covers multiple customer service channels and includes case, SLA, and workflow capabilities. Its plan session limits, pricing, and lack of voice support are key considerations.
Plans and prices
From Freshworks Freddy AI Agent's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Freshdesk Omni Growth | $29 a month | Includes Freddy AI Agent · First 500 AI Agent sessions included once per account · Additional AI Agent sessions cost $49 per 100 sessions · billed annually |
| Growth | $29 a month | 500 AI Agent sessions included · billed annually |
| Freddy AI Agent session pack | $49 a month | 100 sessions per pack · Sessions are added for the current billing cycle |
| Pro | $79 a month | 500 AI Agent sessions included · 5,000 collaborators included · billed annually |
| Enterprise | $119 a month | 500 AI Agent sessions included · billed annually |
The facts
Each one read from Freshworks Freddy AI Agent's own pages, with the date it was checked.
The company
- Founded
- 2010checked 23 Sep 2026
- Headquarters
- San Mateo, California, United Stateschecked 23 Sep 2026
