Ema Customer Support AI Employee

C tier on AI Customer Service AgentsScore 6.3· #19of 57

Runs on: api, self-hosted, Web

ema.ai

Summary

Ema Customer Support AI Employee is ranked #19 of 57 in AI customer service agents on Everything Xiaomi. It runs on API, Self-hosted, Web.

Ema Customer Support AI Employee plans and pricing

All plans

Enterprise Contact Ema for a demo Pricing not listed; built for large enterprises ema.ai · 10 Oct 2026

Compared on AI customer service agents

Supported channels: website chat, app, voice, email, messagingema.ai
Workflow actions: Yesema.ai
Human handoff: Yesema.ai
Voice support: Yesema.ai
Multilingual support: Yesema.ai
API access: Yesema.ai

Facts

Customer support automation: Ema is an agentic AI employee that understands customer context, takes action, and resolves support issues autonomously or with human agent assistance.ema.ai · 9 Oct 2026
Reported results: The product page reports 98% accurate interactions, more than 75% of issues resolved, and CSAT scores above 80%.ema.ai · 9 Oct 2026
Learning and setup: Ema learns from user and admin feedback, and the product page says teams can connect a helpdesk so Ema can ingest past tickets and learn from prior resolutions.ema.ai · 9 Oct 2026
Integration sync: The integrations page says its 250+ native integrations support two-way, real-time sync with granular field-level controls and offers a Push API for custom connectors.ema.ai · 9 Oct 2026
Deployment: The product page lists SaaS, private cloud, hybrid, and on-premise deployment options.ema.ai · 9 Oct 2026
Security certifications and frameworks: Ema lists SOC 2 Type II, ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, GDPR, and HIPAA among its compliance standards.ema.ai · 9 Oct 2026
Data protection: Ema says it supports automated PII and PHI redaction, customer-controlled data deletion, and does not use customer data to train other models.ema.ai · 9 Oct 2026
Enterprise focus: The customer support product page describes Ema as built for large enterprises.ema.ai · 9 Oct 2026
Pricing: The pricing link redirects to a demo scheduling page; it does not show a price or plan details.ema.ai · 9 Oct 2026
Company founding: Ema’s company history says it was founded in California in February 2023.ema.ai · 9 Oct 2026
Purpose: Ema’s Customer Support AI Employee understands customer context, takes actions, and resolves complex customer issues.ema.ai · 10 Oct 2026
Autonomous support: In autonomous mode, Ema connects to business applications to plan and resolve issues end-to-end.ema.ai · 10 Oct 2026
Agent assist: Ema can route conversations to a human and provide agents with real-time suggestions while working in the background.ema.ai · 10 Oct 2026
Adaptive conversations: Ema adapts to customer requests in real time and learns from user and admin feedback expressed in natural language.ema.ai · 10 Oct 2026
Customer context: Ema connects to 200+ enterprise and custom apps, including CRM, order management, and customer data platforms, to identify customers and personalize interactions.ema.ai · 10 Oct 2026
Integrations: Ema lists 250+ native integrations and a Push API for custom connectors; its integrations page describes two-way real-time sync with field-level controls.ema.ai · 10 Oct 2026
Getting started: Ema can ingest past helpdesk tickets and learn patterns from earlier resolutions when the helpdesk is connected.ema.ai · 10 Oct 2026
Compliance: Ema lists SOC 2 Type II, ISO 27001:2022, GDPR, and HIPAA among its compliance standards.ema.ai · 10 Oct 2026
Model and data controls: Ema says customers can bring their own models, use a single-tenant architecture, and that customer data is never used to train other models.ema.ai · 10 Oct 2026
Company: Ema’s about page says it was founded in California in February 2023 and lists its address as 321 Castro St, Mountain View, California 94041.ema.ai · 10 Oct 2026