Hay.chat
The facts below are what the maker publishes about Hay.chat, checked and dated. Our editors have not written about it yet.
Plans and prices
From Hay.chat's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Solo | €50 a month | 500 resolutions included · € 0.25 per additional resolution · All core features · Email support · Billed monthly |
| Starter | €135 a month | 2,000 resolutions included · € 0.20 per additional resolution · All core features · Priority support · Billed monthly |
| Growth | €725 a month | 20,000 resolutions included · € 0.15 per additional resolution · All core features · Priority support · Billed monthly |
| Enterprise | €2,725 a month | 100,000 resolutions included · € 0.10 per additional resolution · All features · Dedicated success manager · Billed monthly |
The facts
Each one read from Hay.chat's own pages, with the date it was checked.
What it does
- Actions
- It can process refunds, check order status and inventory, create tickets, read ticket history, and update ticket status.checked 12 Oct 2026
- Data residency
- Hay says its hosted service is hosted in Europe and invites customers needing a different region to contact the company.checked 12 Oct 2026
- Data retention
- The DPA states default retention of end-user conversations until 90 days of inactivity, LLM usage logs up to 90 days, and audit/security logs up to 7 years.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 22 Sep 2026
- Human handoff
- Yeschecked 22 Sep 2026
- Human oversight
- Hay supports human-in-the-loop handling and escalation of complex issues to a human team with conversation context.checked 12 Oct 2026
- Included conversations
- 500checked 22 Sep 2026
- Integrations
- The integrations page lists Web Chat, HubSpot, Magento, Shopify, Stripe, WooCommerce, and Zendesk as available; several other listed integrations are marked coming soon.checked 12 Oct 2026
- Intended customers
- The pricing page describes Solo as suited to small stores or teams starting with AI support, Starter to growing teams handling 1,000–5,000 tickets monthly, and Growth to established high-volume teams.checked 12 Oct 2026
- Knowledge-base answers
- Yeschecked 22 Sep 2026
- Knowledge setup
- Teams can upload support documentation, FAQs, and process guides to train the agent.checked 12 Oct 2026
- Playbooks
- Teams describe support instructions in plain language and invoke connected tools by typing @ in the Playbook editor.checked 12 Oct 2026
- Product
- Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions.checked 12 Oct 2026
- Security
- The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures.checked 12 Oct 2026
- Support
- The Solo plan includes email support, Starter and Growth include priority support, and Enterprise includes a dedicated success manager.checked 12 Oct 2026
- Visual flow builder
- Nochecked 22 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The site offers a 30-day free trial and says no credit card is required.checked 12 Oct 2026
