Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Hay.chat
What both publish
| Fact | Chatwoot | Hay.chat |
|---|---|---|
| Free plan | Yes | No |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The Solo plan includes email support, Starter and Growth include priority support, and Enterprise includes a dedicated success manager. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Hay.chat plans
- Solo€50 a month
- Starter€135 a month
- Growth€725 a month
- Enterprise€2,725 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Hay.chat if…
You want what its maker publishes above — check its page for the details.