Gimiq
Gimiq is an AI helpdesk for customer inquiries across chat, email, and phone calls.
What Gimiq is
Gimiq is an AI helpdesk for customer inquiries across chat, email, and phone calls. Its AI support agent answers across chat, email, and messaging, can act in connected systems, and can escalate inquiries with context. A separate call agent handles inbound and outbound calls with warm transfers, live transcription, and automatic summaries. The helpdesk includes omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot. Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs. Integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio. Gimiq also describes a REST API and event webhooks, and lists importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV. The free plan supports up to 3 agents and 250 tickets per month.
Good
- AI agents cover chat, email, messaging, and calls
- Helpdesk includes ticketing, shared inbox, and SLA policies
- Lists integrations with commerce, CRM, and issue tools
- Provides REST API and event webhooks
Watch out
- Free plan is limited to 3 agents
- Free plan allows 250 tickets per month
- Startup AI Chat Agent includes 500 resolutions monthly
Who it suits
Gimiq is aimed at support teams and customer experience leaders handling inquiries across multiple channels. The free plan may suit a small team with up to 3 agents and 250 monthly tickets.
Verdict
Gimiq brings AI responses, voice handling, and ticket management together across listed channels. Compare the free-plan ticket and agent limits with the capabilities listed for paid plans.
Plans and prices
From Gimiq's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 3 agents · 250 tickets / month · Email & Live Chat widgets · Shared inbox queue · Basic SLA tracking |
| Enterprise | $69 a year | Unlimited agents & channels · Unlimited AI resolutions · Custom voice agent models · HIPAA, GDPR & SOC2 compliance · 10-min critical bug SLA response · Dedicated account manager · billed annually |
| Startup | $228 a year | Up to 10 agents included · AI Chat Agent (500 resolutions/mo) · 1,000 AI Voice calling minutes/mo · Slack, WhatsApp & SMS channels · Same-day response SLA policy · Custom support macros · $228.00 per agent per year (= $19.00 per agent/month, billed annually) |
The facts
Each one read from Gimiq's own pages, with the date it was checked.
What it does
- AI support
- Its AI support agent answers across chat, email, and messaging, can take actions in connected systems, and can escalate with context.checked 4 Oct 2026
- API
- Gimiq describes a REST API with read and write access to conversations, contacts, tickets, macros, and knowledge base articles.checked 4 Oct 2026
- Channels
- Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs.checked 4 Oct 2026
- Data migration
- Gimiq lists one-run importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV, as well as scheduled transcript and reporting exports.checked 4 Oct 2026
- Helpdesk
- The helpdesk offers omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot.checked 4 Oct 2026
- Integrations
- Listed integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio.checked 4 Oct 2026
- Intended users
- The About page describes Gimiq as serving support teams and customer experience leaders.checked 4 Oct 2026
- Product
- Gimiq describes itself as an AI helpdesk for resolving customer inquiries across chat, email, and phone calls.checked 4 Oct 2026
- Security and compliance
- The Enterprise plan lists HIPAA, GDPR, and SOC2 compliance.checked 4 Oct 2026
- Support
- The Enterprise plan includes a dedicated account manager and a 10-minute response SLA for critical bugs.checked 4 Oct 2026
- Voice agent
- Its AI call agent handles inbound and outbound calls, with warm transfers, live transcription, and automatic call summaries.checked 4 Oct 2026
- Webhooks
- Its webhooks support conversation, ticket, escalation, and AI-action events, with signed payloads, automatic retries, and a replay window.checked 4 Oct 2026
The company
- Company history
- Gimiq says it started building the product in 2025 and launched it in 2026.checked 4 Oct 2026
- Founded
- 2025checked 23 Sep 2026
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